Experience

• 

  Seabourn cruise line

  Jun 2009 - Aug 2010

  Suite stewardess
• 

  Seabourn cruise line

  Oct 2010 - Aug 2023

  • Generated new business opportunities by implementing effective cold calling, professional networking, and direct marketing strategies directly targeted to luxury cruising consumers and increased revenue (averaging 70 daily calls).• Assisted clients in selecting cruises, developing a 60% repeat clientele list per-cruise basis by highlighting future cruise opportunities, specifically shore programmes, booking incentives and itinerary highlights.• Delivered high sales, administrative, marketing, and financial support standards, regularly meeting and exceeding set revenue and profitability targets of over 30-40% higher.• Provided high-quality customer support to internal and external clients and key stakeholders while interacting with office staff to ensure prompt and efficient service within a maximum of a 24-hour period.• Applied effective relationship-building skills, wit and humour to build trust while providing an inviting and warm customer experience.• Delivered a unique consultative sales style with each guest, targeting an affluent audience and diverse personalities of cultures extending to many international influences daily, with efficient 10-20-minute consultations.• Increased product knowledge and sales for the company by conducting 7-8 shipboard tours per year for Travel Advisors and international Sales Agents visiting or travelling on the vessel. Show less • Managed a dynamic team of 5 Guest Services personnel by ensuring the highest standard of training weekly.• Identified employees with the necessary personality traits for a particular role within the team, including addressing different personality traits within various conflict settings.• Developed a centralised information point for guests, reducing complaints by up to 25%.• Oversaw an efficient and smooth embarkation of 460 guests in 3 hours, including processing all passengers at embarkation and registration.• Increased guest satisfaction by delivering excellent customer service, consistently achieving a 9 out of 10 rating. Show less

  • Future Cruise Consultant

    Jun 2018 - Aug 2023

  • Crew Purser

    May 2015 - Jun 2018

  • Guest Services Supervisor

    Dec 2012 - May 2016

  • Guest Services Operator ◦ Guest Services Specialist

    Aug 2010 - Dec 2012

  • Assistant Purser

    Oct 2010 - Mar 2011
• 

  Force500

  Oct 2023 - Mar 2024

  Global marketing and distribution lead

  • The fund is not available for public investment - secured 3 Agents who were on standby for when the fund would eventually become public. • Approached by a guest onboard the Seabourn Cruise Line and was offered the position of Sales Manager for the upcoming fund, Force500. • Underwent a two-week training programme in Australia and awaited the fund's public launch.

• 

  Study sabbatical

  Feb 2024 - Jun 2024

  📚 study sabbatical
• 

  Nulexia career, recruiting & business consulting

  Feb 2024 - Mar 2024

  Ambassador

  • Guided and assisted 2 clients in applying for positions on cruise ships. • Championed talent acquisition strategies to attract industry-leading professionals.• Reviewed and optimised candidates’ CVs for effective presentation.• Mentored individuals to embark on successful maritime careers.