Experience

• 

  Urban outfitters europe

  Apr 2016 - Nov 2017

  Carry out HR procedures on a daily basis for a variety of different situations. Ran 4 floors when you are the manager on the floor.Dealing with a variety of different issues from staffing- to customer feedback; positive and negative. Filling out daily roster’s; deploying the best staff to the best areas. Managing sickness and lateness within the team to make sure the best course of action is followed.Successfully launched multiple promos and brand activations. Used my visual knowledge to place new lines in the right trends. Always developing my extensive knowledge to aid with placement and walk throughs. proficiency in back of house systems. Developing the staff to make sure that they are working to their full potential and helping them if they show a keen interest in progression. Show less

  • Flagship Deputy Department Manager

    Jun 2017 - Nov 2017

  • Flagship Team Lead

    Jan 2017 - Jun 2017

  • Flagship Sales Associate

    Apr 2016 - Jan 2017
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  Gap inc.

  Nov 2017 - Apr 2018

  Flagship floor manager kids and baby

  Ran and maintained the largest kids and baby floor in the gap brand in the uk. Supported in the management of the p&l of equalling 12 million. Ensured customer service was prominent throughout the building, managed the deployment and daily tasks of the staff. Understood the business by analysing reports and implemented business decisions as a direct result. Launched and executed promo changes and launches, making sure they are a driver for the business. Walked my assistant store manager and store manager around my business on in-depth walk throughs to understand the business needs. Show less

• 

  Urban outfitters europe

  Apr 2018 - Jul 2019

  Being solely responsible for the running of the department both commercially and visually. Using my visual skills to Input trend updates and responding to customer needs and needs of the business. Being commercially aware of current business trends from competitors and ourselves and responding by imputing plans of action in place.Leading floor walks with my senior managers; including the head of retail and district manager after reviewing my reports and placing plans in place to increase sales.Continually developing my team to ensure they are providing the best level of customer service and product knowledge. Closing and opening the store and being the manager in charge of the store.Handling operational side of the business; including stock requests and processing delivery.Opening and closing office; including cashing up and sending the end of day email. Providing branch merchandise feedback on a weekly basisHaving a knowledge of my competitors to gather information on their current sales to see trends in high-street and seeing where the opportunities lie. Handling investigations and disciplinary’s from a variety of different situation including but not limited to lateness, drugs and stolen stock. handling a variety of different HR issues Developing my direct reports to help run the department and store Show less Being solely responsible for the running of the department both commercially and visually. Using my visual skills to Input trend updates and responding to customer needs and needs of the business. Being commercially aware of current business trends from competitors and ourselves and responding by imputing plans of action in place.Leading floor walks with my senior managers; including the head of retail and district manager after reviewing my reports and placing plans in place to increase sales.Continually developing my team to ensure they are providing the best level of customer service and product knowledge. Closing and opening the store and being the manager in charge of the store.Handling operational side of the business; including stock requests and processing delivery.Opening and closing office; including cashing up and sending the end of day email. Providing branch merchandise feedback on a weekly basisHaving a knowledge of my competitors to gather information on their current sales to see trends in high-street and seeing where the opportunities lie. Handling investigations and disciplinary’s from a variety of different situation including but not limited to lateness, drugs and stolen stock. handling a variety of different HR issues Developing my direct reports to help run the department and store Show less

  • Department Manager Menswear and Homeware

    Oct 2018 - Jul 2019

  • Department Manager Menswear & Homeware

    Apr 2018 - Oct 2018
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  Transport for london

  Aug 2019 - now

  • Customer Service Manager (secondment)

    Dec 2024 - now

  • Customer Service Supervisor

    May 2023 - now

  • CSA1

    Aug 2021 - May 2023

  • CSA2

    Aug 2019 - Aug 2021