Experience

• 

  Kencall

  Dec 2008 - Jun 2011

  Customer service representative

  As a customer service representative, I provided tailored advice to customers and clients. Utilising my interpersonal skills, I engaged with them to identify their needs and offered products or services that met their requirements.

• 

  Real management services (2002) limited

  Aug 2011 - Aug 2012

  Office assistant

  My responsibilities in this role involved providing a high level of administrative support, including acting as the first point of contact for all clients and customers. I collaborated with Estate Agents to ensure the seamless daily operations of the office and spot-on diary management for client appointments and bookings.

• 

  Fones direct ltd

  Sept 2012 - May 2013

  Customer care supervisor

  In this role, I was the first point of contact, dealing with a high volume of phone calls and emails. I provided clients with well-informed and tailored advice on the products and services that met their needs and requirements.

• 

  Little angels network

  May 2013 - Dec 2014

  Child adoption program assistant

  In my role as a Child Adoption Program Assistant at Little Angels Network, I provided comprehensive administrative and logistical support for the adoption process across both the head office and satellite locations. This included acting as a Personal Assistant to the CEO, ensuring their day-to-day operations ran smoothly.One of my key achievements was being part of the team that planned the first East Africa Child Adoption Conference held in Nairobi, Kenya, in May 2014. I played a pivotal role in managing all the logistics for both local and international partners, from the entire visa application process to securing airfare, transportation, and accommodation. I believe my ability to handle complex arrangements and ensure a seamless experience for all attendees contributed significantly to the conference's success.I also served as the primary point of contact for Child Adoption Agencies and Charitable Children's Institutions. This involved facilitating crucial communication regarding child placements ensuring a smooth and efficient matching process for all parties involved. I also provided valuable support to the Inter-Country Adoption team, assisting with pre- and post-adoption reports, scheduling interviews, and coordinating home visits. Thus, I helped ensure a positive and well-supported adoption journey for adoptive families and their children. Show less

• 

  Informaction kenya

  Jan 2015 - Aug 2019

  Program administrator

  As a Program Administrator at InformAction Limited, I provided high-level executive support to the leadership team. This included the Executive Director, Deputy Director, and Senior Management Team.One of my key accomplishments was supporting the Election Centre during the 2017 Kenyan elections. This critical initiative was part of the "Kura Yangu Sauti Yangu" consortium, a collaboration between KHRC, Africog, InformAction, CRECO, and others. I was the vital link between the Independent Electoral and Boundaries Commission (IEBC) and KYSY. My duties included securing election observer badges for the team, circulating press releases to keep stakeholders informed, and actively participating in the observation process. I also closely monitored poll results and assisted with data tallying efforts, all contributing to a successful and transparent election.Beyond elections, I consistently provided research support to the team for reports and publications produced by InformAction, ensuring the accuracy and quality of the information we disseminated. My administrative and logistical skills were also crucial for supporting staff involved in various projects, initiatives, and programs within the IFA secretariat.A particular highlight of my role was coordinating operations across IFA's six regional offices, spanning at least thirty counties. I collaborated closely with the finance department to ensure budgets were prepared correctly and monitored and expenditures remained within donor guidelines. I also leveraged the power of Google Suite to establish a robust database management system, significantly improving the efficiency of data and file retrieval for the entire organisation. Show less

• 

  Open society foundations

  Oct 2019 - Mar 2022

  Program support specialist - democratic governance and rule of law program

  In my role as a Program Support Specialist for the Democratic Governance and Rule of Law Program at the Open Society Foundations, I wore many hats to ensure the program ran smoothly. I played a crucial role in supporting the development and implementation of core program policies, strategies, and procedures. This meant being heavily involved in the grant-making process from start to finish.I worked closely with the program team to identify promising grantees, finalise their applications, and enter all the data into our internal grant management system, Salesforce. This allowed for efficient tracking of grants and reports. I also played a crucial role in ensuring all grants adhered to our established procedures at every stage – receiving applications, conducting thorough assessments, securing approvals, processing disbursements, and collecting grantee reports – all within set deadlines.Another major responsibility was maintaining an up-to-date grant-making database. I managed the Salesforce database, generating reports that built a valuable information hub about our grantees. I also served as the first point of contact for any incoming funding requests, kicking off the initial interaction with potential grantees and keeping them informed throughout the process.As a support to the Program Manager, I administered a grant portfolio with a significant annual budget of $7 million. Partnering with the finance team, I ensured timely and accurate grant payments while adhering to all financial regulations. Additionally, I'd prepare consultancy contracts, process expense reports for consultants, and even coordinate their travel logistics.Finally, I collaborated with program officers to conduct research and compile high-level reports on program findings and progress. These reports were instrumental in informing and shaping our overall programming strategy. Show less

• 

  Argidius foundation

  Feb 2022 - Feb 2024

  Grants administrator

  As a Grants Management Support Specialist at the Argidius Foundation, I was crucial in ensuring the smooth administration of a EUR 25 million grant portfolio across 70 partners in East Africa and Latin America. This meant supporting the Executive Director and programmatic team in achieving the foundation's grantmaking goals while maintaining strict compliance.I collaborated closely with the finance department to ensure responsible use of grant funds. I verified that grant disbursements were made according to approved project milestones and maintained detailed records for audit purposes.To safeguard compliance, I developed and maintained a comprehensive checklist for grant-making procedures. Regular reviews ensured we were always adhering to the latest regulations.I played a vital role in financial transparency by generating budget reports for both internal and external stakeholders. These reports provided valuable insights into how funds were used and identified variances. I also offered budgeting support. I monitored the organisation's overall grants and operations budget, guaranteeing its accuracy and alignment with approved cost centres.I also provided logistical support for Investment Committee meetings (agendas, documents), partner visits, donor meetings, and staff retreats (venue selection, travel, accommodation).Additionally, I provided crucial support for the grant application process. This included assisting in the preparation of pre-read documents and ensuring that all essential information was included. I also streamlined grant management by implementing feedback loops, optimising our Salesforce database (standardised naming, milestone tracking), and empowering staff through training and documented procedures. This improved efficiency and transparency for both grantees and internal teams. Show less

• 

  Segal family foundation

  Feb 2024 - now

  My passion for driving positive change and amplifying the impact of African-led organizations fuels everything I do.At Segal Family Foundation, our unified mission is to empower grantee partners and shape a more robust philanthropic sector. Supporting African-led organizations is central to my role, primarily through initiatives like the African Visionary Fellowship (AVF) and Luminary Circle. I work behind the scenes to champion our partners by promoting their work, building capacity, and fostering a vibrant community.From organizing cohort learning sessions, funder info sessions, and community gatherings to promoting fellows and celebrating partner successes, I’m committed to ensuring our partners receive the recognition and support they deserve. I also manage our donor database and engage peer funders to enhance collaboration across our network.I identify and share funding opportunities and sector trends via our weekly newsletter through detailed research and data analysis, helping us better serve our 350+ partners. My event coordination expertise allows me to plan impactful in-person and virtual gatherings, creating connections between our partners and potential funders to strengthen collaborative efforts.Additionally, I support executive administration and grantmaking, leveraging my Salesforce skills to streamline processes and improve service delivery. Every day, I am dedicated to empowering our partners, ensuring they have the resources to thrive and advance their work in the communities they serve. Show less

  • Equitable Giving Officer

    Dec 2024 - now

  • Equitable Giving Associate

    Feb 2024 - now