Experience

• 

  Massage envy

  Jan 2011 - Jan 2013

  Sales lead
• 

  Autozone

  Jan 2012 - Jan 2013

  Sales associate
• 

  Mcgrath city honda/hyundai

  Jan 2013 - Jan 2014

  Business development representative
• 

  T-mobile

  Jan 2013 - Jan 2013

  Lead sales representative
• 

  Trinity services inc.

  Jan 2014 - Jan 2014

  Independent living counselor
• 

  Blowtique

  Oct 2014 - Jul 2015

  Salon manager
• 

  Gordon salon

  Jul 2015 - Oct 2016

  Front desk manager

  Managed appointment books and inventory across four salon locationsSupervised front desk staff and coordinated with the Salon ManagerHandled a high volume of daily callsAccurately reviewed timesheets and submitted it to the Logistics Manager for reviewContributed to screening applications, setting up interviews, and assisting with social media marketing

• 

  Redfin

  Aug 2016 - now

  Manages coverage for a total of 18 teams, ensuring seamless operationsMonitors industry trends to ensure teams meet service level agreements consistentlyConducts candidate interviews, fostering a high-performing teamProvides ongoing coaching and development to team membersSuccessfully designed and executed remote onboarding orientations Skillfully supported and coordinated an average of 1,100 tour requests per month across 5 national marketsMaintained a remarkable average of 9 inquiries per paid hour over the past 6 months, exceeding goalsEffectively communicated with clients, agents, and teammates via calls, text, emails, and SlackDemonstrated best practices to new hires through one-on-one shadowing sessionsCollaborated in testing system updates and providing valuable feedback for workflow improvements

  • Sales Support Team Lead

    Oct 2020 - now

  • Tour Coordinator

    Aug 2016 - Oct 2020