Experience

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  Ptcl.official

  Jul 2016 - Aug 2016

  Internee
• 

  Sapient communications

  Jul 2017 - Nov 2018

  Customer sales executive

  • To generate leads and close sales for US based Auto Warranty & Solar campaigns• To train and guide new sale agents

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  Agc telecoms ltd.

  Nov 2018 - Nov 2019

  It technical support engineer

  • Provide Technical Support to all the customers • Handle and respond customers on company's email address, website and office phone number• Perform billing and manage accounts using Quickbooks• Manage and keep company's CRM up to date• Manage servers such as email, windows, VoIP and VMware

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  British council

  Mar 2019 - Feb 2022

  Freelance staff venue invigilator

  • To perform the duties of an invigilator in Cambridge International Examinations • Working with the team to install branding and to make all necessary arrangements at the venue • Responsible for careful distribution and collection of examination papers

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  Convo.com

  Nov 2019 - Mar 2022

  • Managed a 7-member Tech Support Team, overseeing hiring, onboarding, and training• Led team coaching, served as a point of escalation, managed schedules, and coordinated projects• Enhanced customer support efficiency by streamlining activities and standardizing responses• Coordinated with Product Manager on technical documentation and SLAs• Acted as a liaison between Development, Product Management, and Sales to resolve customer issues• Evaluated team performance quarterly, submitting appraisal reports for rewards and salary increments• Established customer support operations for new projects like TEPS.PK from inception• Proposed CSR Portals for independent work and collaborated with Engineering Team on their design• Collaborated across teams to create Root Cause Analysis Reports for critical issues Show less

  • Software Quality Assurance Engineer

    Mar 2021 - Mar 2022

  • Assistant Manager Customer Support

    Aug 2020 - Mar 2021

  • Technical Support Engineer

    Nov 2019 - Aug 2020
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  Metis international limited

  Apr 2022 - Oct 2022

  Business intelligence project manager

  • Gathering requirements from customers and locking the scope • Drafting project-specific documents required by customers like Scope of Work and Work Breakdown Analysis• Composed Project Roadmap, User Stories and Project Status Reports for all the internal stakeholders • Work closely with the developers to implement the required features and ensure quality of work• Started using Jira as a primary PM tool which was not previously set up• Conducted teams' training on scrum framework and conducted daily stand-ups Show less

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  Xenex media

  May 2022 - Jan 2023

  Software project manager

  • Managing cross-discipline team members to make sure that all teams are on track with project requirements, deadlines, and schedules• Leading the project team and tracking milestones, deliverables, and change requests• Planning sprints, conducting retrospective meetings and daily stand-ups• Drafting project documentation like MVP, BRD, Gantt Charts and Mitigation Plans• Delegating tasks on the project to team members best positioned to complete them • Performing quality control on the project throughout development to maintain the standards expected• Facilitating communication and effective collaboration with team members, clients and all stakeholders Show less

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  Rdx sports

  Oct 2022 - Apr 2023

  Operations project manager

  • Delegated tasks to cross-functional teams (Dev, IT, QA, Listings, B2B, SCM, CS, Branding & Communications)• Managed product backlog and orchestrated sprint planning• Led daily scrum, product-dev sessions, and release planning meetings• Organized and attended stakeholder meetings• Ensured streamlined processes and removed team-specific barriers• Integrated and updated payment gateways across all channels

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  Zones, llc

  Apr 2023 - Jul 2024

  Supply chain project manager

  • Effectively managing inventory for enterprise accounts • Identifying risks and issues related to projects and developing mitigation plans• Ensuring effective collaboration with solution centers for seamless project delivery• Developing and maintaining healthy relationship with clients • Leveraging internal and third party tools to define order workflows and generating reports• Drafting and updating project artifacts • Directly working with solutioning and sales teams for project onboarding • Handing change management and identify areas for continuous improvement Show less