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Nasiba Paroma

Nasiba paroma

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location of Nasiba ParomaUnited States
Phone number of Nasiba Paroma+91 xxxx xxxxx
Followers of Nasiba Paroma345 followers

  • Timeline

    Jun 2021 - Jul 2021

    Project Management Intern

    CoLabL
    Jul 2021 - May 2024

    IT Service Desk Supervisor

    NYC Department of Education
    Jun 2022 - Jun 2023

    Software QA Engineer

    Lingocard

  • About me

    Software Engineer

  • Education

    • University of arkansas grantham

      2024 - 2025
      Master of science - ms information management technology

    • Queensborough community college of the city university of new york (cuny)

      2019 - 2022
      Associate's in applied science -aas computer information system

    • Npower

      2021 - 2021
      Tech fundamentals

      A 23-week instructional program designed to launch tech careers through hands-on training, internships, and microwork projects. The program is centered on CompTIA’s ITF+, A+ & Google IT Support certifications. Hardware: Components and devices including printers, computers, laptops, and routers Software: Troubleshoot PC and mobile device issues including application security support Windows Operating Systems: Install and support Windows OS Networking: Familiar with TCP/IP… Show more A 23-week instructional program designed to launch tech careers through hands-on training, internships, and microwork projects. The program is centered on CompTIA’s ITF+, A+ & Google IT Support certifications. Hardware: Components and devices including printers, computers, laptops, and routers Software: Troubleshoot PC and mobile device issues including application security support Windows Operating Systems: Install and support Windows OS Networking: Familiar with TCP/IP, WIFI, and SOHO Security: Identify and protect against vulnerabilities for devices and their network connections Mobile Devices: Configure laptops and other mobile devices Show less

    • Cuny school of professional studies

      2022 - 2023
      Bachelor of science - bs information systems

  • Experience

    • Colabl

      Jun 2021 - Jul 2021
      Project management intern

      • Developed a project plan that will guide our team through the planning, implementation, and evaluation phases• Utilized MS Office Suite to create documentations and to prepare a short presentation for the executives outlining the project team's recommendations, project plan and proposed budget• Certification - CoLabL Project Management Track Certification

    • Nyc department of education

      Jul 2021 - May 2024
      It service desk supervisor

      • Lead and inspire a collaborative team, resulting in optimized performance and heightened motivation• Continuously monitor work progress, identifying and resolving issues to maintain operational efficiency• Manage SLAs at the agent level, ensuring meticulous adherence to quality parameters and service standards• Conduct ongoing performance reviews, providing targeted feedback that fosters individual growth and team success• Analyze and leverage customer feedback to drive consistent service improvement initiatives, enhancing overall customer satisfaction• Resolve customer escalation calls, resulting in heightened satisfaction, issue resolution, and customer retention• Spearhead process improvement projects, resulting in streamlined operations, increased efficiency, and improved service quality• Collaborate with management to drive positive change, fostering an environment of efficiency and continuous improvement Show less

    • Lingocard

      Jun 2022 - Jun 2023
      Software qa engineer

      • Reviewing user interfaces for conformity and functionality applying QA tools and methodologies • Developing flow-based test cases under test plan and functional requirements• Performing smoke and regression testing to inspect critical functionalities and system reliability • Testing iOS, Android and Web applications and using UNIX, XCode, ADB, and Android Studio• Identifying and reporting issues in Jira and monitoring defect status • Apply Chrome DevTools for Web testing, UI, network errors, JavaScript errors• Interacting with Product Manager and developers to resolve technical issues, meet the requirement and ensure quality product • Analyzed UI layout on multiple devices and provided valuable feedback to design team Show less

  • Licenses & Certifications