Experience

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  Sencor

  Jan 2010 - Aug 2011

  Data analyst

  Job Description:• Assist with design, analysis, maintenance, documentation, and testing of software• Code, debug, test and document application programs• Install and test routine software packages• Designates filenames and specifies control numbers• Applies appropriate codes according to project instructions and specifications• Validates data and corrects inconsistent or mismatched coding• Perform other related jobs as required by the supervisor

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  Hewlett packard enterprise

  Jan 2012 - Jun 2014

  Service delivery consultant

  Incident Lifecycle Coordinator Engineer – Hewlett-Packard Philippines (HP), January 4, 2012 to present.Job Description: ECSO ILCC from January 2012 to October 2012• Responsible for the End to lEnd, Quality delivery of Incident & Service Request Management Services. • Multi-disciplinary process quality definition \ improvement. • Incident Lifecycle Coordination-Monitor the case management queue(s) to ensure active work is done in a timely manner ensuring the evolution of the incident from creation to closure follows all pre-requisites steps with valid and regular communication-Responsible for ensuring the End to End service delivery. P&G Incident Command Center from October 2012 to Present• Responsible for monitoring BAC Dashboard tool and engaging the Rapid Response Team via MIR3 tool.• Critical BPR tickets tracking – ensures that those are handled in accordance to agreed SLA and that tickets are resolved in time. • Responsible for configuring E2E weekly Server Downtime Events.• Member of P&G Voice IIT Service – Responsible for tracking Fulfillment Requests and Incident Management Tickets, ensure that tickets have correct tagging and keep SLA green. Show less

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  Dxc technology

  Jul 2014 - May 2024

  Cloud unix operations lead and system administrator

  HMCO Unix Operations Lead and System Administrator – DXC Technologies (HP, HPE, DXC), July 2014 to PresentJob Description:• Supports HP-UX, Red Hat, VMWare incidents coming from different clients• Caters change management in collaboration by Level 3 support (e.g. Kernel patching)• Monitors client system to achieve optimum level of performance• Ensures data integrity by maintaining appropriate software and hardware solutions. (Backup, Data Redundancy, Data and Network Security).• Ensure 24/7 support to clients and manage escalation from the clients• Provides high level productivity report to keep the team in check with team and individual goals Show less

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  Dxc technology (philippines)

  Aug 2021 - Jul 2024

  Associate manager cloud engineering
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  Tata consultancy services

  Jul 2024 - now

  Service delivery manager