Experience

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  Frescaflor srl

  Mar 2011 - Dec 2013

  Frescaflor, srl

  While serving as a Sales Agent Rep, I upheld high customer satisfaction standards through the delivery of exceptional service. I mentored new sales team members, nurturing their professional growth and success. Additionally, I conducted business consultations with current and prospective clients to identify needs and propose ideal solutions. Moreover, I provided training and guidance to new sales representatives, thereby enhancing team performance and knowledge.Selected achievements:• Amplified product sales by providing expert advice and promoting complementary items.• Surpassed monthly sales targets through effective product advocacy and client acquisition strategies.• Upheld outstanding service standards, resulting in high client retention and satisfaction rates. Show less

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  Banreservasrd

  Jan 2014 - May 2021

  Cultivating and sustaining strategic relationships with C-level executives to support organizational objectives and increase client engagement was a key aspect of my role. I ensured adherence to rigorous banking protocols for loan processing, currency management, and legal compliance. Formulating and implementing critical operational procedures for team members in document preparation, financial modeling, and presentation development was also part of my responsibilities. Additionally, I actively participated as a key representative at community events, fostering relationships and promoting financial services. Directing team efforts to enhance efficiency and profitability, I provided leadership and guidance. Engaging with prospective clients to expand business and negotiate terms further contributed to my role.Selected achievements:• Initiated and closed negotiations with new clients, contributing to the bank's growth and financial stability.• Revamped documentation processes to maximize team productivity and minimize turnaround time for client services. Show less I addressed client inquiries regarding account details and banking services, ensuring the provision of accurate information to nurture trust. Furthermore, I aided clients in managing their accounts, including assisting with account openings and closures, processing loan applications, and facilitating service enrollment. Moreover, I provided guidance to clients on the utilization of online banking platforms and mobile applications to enhance their banking experience. Recognizing opportunities for cross-selling, I referred clients to appropriate financial service partners. I revamped loan application processes to enhance customer satisfaction and operational efficiency. I played a pivotal role in driving business development initiatives to support the bank's growth objectives. Show less In this position, I tackled and resolved customer inquiries by providing informed and efficient service, ultimately boosting client satisfaction and fostering loyalty. Employing robust strategies, I ensured that customer needs were met, maintaining a high standard of service and creating positive experiences. Additionally, I revamped customer service processes to enhance response times and reduce issue resolution duration. Serving as a bridge between customers and the bank, I facilitated clear communication and effective problem-solving. I forged and sustained productive relationships, contributing to an environment that promoted repeat business and customer referrals. Show less

  • Premier Banker

    Sept 2018 - May 2021

  • Financial Advisor

    Mar 2015 - Sept 2018

  • Customer Service Representative

    Jan 2014 - Mar 2015
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  Legatec, srl

  Sept 2020 - Mar 2024

  Chief financial officer

  As Chief Financial Officer at Legatec, SRL, I led financial operations and strategic planning to drive efficiency, improve profitability, and enhance customer satisfaction.• Directed financial operations and supervised a team of 8 clerks and agents, resulting in a 15% increase in customer satisfaction by improving data accuracy and reducing response times.• Implemented and optimized operational schedules, leading to a 20% improvement in efficiency and significant enhancements in service quality.• Developed financial forecasts, budgets, and cost-reduction strategies, resulting in streamlined processes and increased profitability.• Trained and mentored staff on financial protocols and company policies to ensure high standards of performance, contributing to increased customer satisfaction and operational excellence.• Managed the integration of computer systems for financial data management, ensuring uptime and arranging necessary maintenance.• Prepared detailed financial reports for senior management, highlighting a 15% increase in overall operational efficiency and making strategic recommendations for continued improvement. Show less

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  Ministerio de medio ambiente y recursos naturales

  Feb 2022 - Feb 2023

  Accountant

  As an Accountant at the Ministry of Environment and Natural Resources, I focused on enhancing financial accuracy and improving accounting systems to support organizational efficiency.• Reduced recurring accounting errors by 30% through the implementation of a new error detection system, improving the accuracy of financial reporting.• Contributed to a 12% increase in revenue by identifying operational inefficiencies and suggesting strategic adjustments• Increased compliance with professional accounting standards, resulting in 100% audit accuracy during annual reviews.• Improved operational efficiency by 20% by automating manual accounting tasks, freeing up time for higher-value financial analysis. Show less

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  Lambton college ottawa

  Aug 2024 - Sept 2024

  Student guide

  In my role as a Student Guide at Lambton College Ottawa, I provided essential support and guidance to students, helping them navigate campus resources and enhancing their overall experience at the college. With a focus on customer service, I ensured a welcoming environment that allowed students to feel supported and informed.• Assisted students with campus-related inquiries, offering information about college services and resources.• Guided new students through orientation and provided support during campus events, helping them integrate smoothly.• Supported front desk administrative tasks, contributing to efficient campus operations.• Created a welcoming and efficient environment, fostering a positive experience for all students seeking assistance. Show less

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  Pathfinders club

  Oct 2024 - now

  President

  As President of the Pathfinders Club at Lambton College Ottawa, I lead a diverse team to foster community, cultural dialogue, and personal growth among students. My key responsibilities include:• Leadership and Representation: Serving as the primary spokesperson and setting a positive example to inspire member engagement and inclusivity.• Event Planning and Organization: Overseeing the development of a club calendar, coordinating events, workshops, and social activities aligned with our mission.• Effective Communication: Facilitating regular communication with members, faculty, and college administration to promote club initiatives and recruit new members.• Problem-Solving and Conflict Resolution: Managing any issues or conflicts within the club to maintain a positive and productive environment.• Financial Management: Collaborating with the Treasurer to track budgets, approve expenditures, and support fundraising initiatives.• Recruitment and Engagement: Actively promoting the club, organizing membership drives, and ensuring sustained member involvement through engaging activities.This role has honed my leadership, organizational, and interpersonal skills, enabling me to create an inclusive space where students feel valued and inspired to participate. Show less

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  Cci ottawa

  Oct 2024 - now

  As a Housing Support Worker at the Catholic Centre for Immigrants, I assist newcomers, refugees, and immigrants in securing stable housing and navigating their integration into the community. My role involves:• Supporting clients in locating and applying for housing, and advocating on their behalf.• Providing guidance on lease agreements, tenant rights, and connecting clients to local resources.• Collaborating with landlords and community partners to create sustainable housing solutions.• Assisting clients in overcoming barriers to housing and offering crisis support when necessary.• Conducting follow-ups to ensure long-term housing stability and success. Show less As a Settlement Counsellor at CCI Ottawa, I am dedicated to supporting newcomers in their journey to integrate into Canadian society. My role involves providing personalized assistance, guiding clients through essential resources, and helping them build the skills and confidence needed to thrive in their new environment. With a compassionate and culturally sensitive approach, I work to ensure each client receives the support they need to feel empowered and self-sufficient.• Empower clients through personalized support, offering essential information, orientation, and referrals to foster independence in navigating Canadian systems.• Coordinate comprehensive case management through detailed needs assessments, customized action plans, and advocacy to address each client’s unique needs.• Assist over 50 clients monthly in accessing community resources, providing language support through interpreting and translating as needed.•Facilitate workshops and group sessions, helping clients build knowledge and confidence to thrive in their new environment.•Maintain meticulous records and documentation, ensuring accurate tracking of services and outcomes.•Thrive in a multidisciplinary and culturally diverse environment, bringing empathy and cross-cultural communication to every client interaction. Show less

  • Housing Support Worker

    Jan 2025 - now

  • Settlement Counsellor

    Oct 2024 - Jan 2025