Experience

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  Lumo energy

  Nov 2011 - Feb 2012

  Sales agent
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  University of otago

  Jan 2013 - Dec 2013

  Community support person
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  Bms telecorp

  Nov 2013 - Feb 2014

  Intervention agent
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  Imaste

  Feb 2015 - Jul 2015

  Sales and marketing manager

  IMASTE is the leading European provider of cloud based virtual events and they have more than 200 customers in 25 countries who have relied on their virtual event services to build and operate exceptional 3D media experiences for training, marketing and corporate communications purposes. My responsibilities included:- Content Generation (Blogs, White Papers, Infographics, Video White Papers)- Social Media Management and Copywriting (LinkedIn, Twitter, Facebook)- Lead Generation (LinkedIn, Cold Calling, E-mail, Twitter)- Product Demonstrations- Sales Contract Negotiations Show less

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  A.p. moller - maersk

  Sept 2015 - Jun 2021

  I was the primary contact point for the ServiceNow aspect of the HR of the Future project in Maersk, where I took a frontline role in the successful implementation of ServiceNow HR to a pilot audience of three countries in November 2020. During this time I also led a team of six Technical Analysts in India who provided our users with a combination of L2 Technical Support and Development. I was widely recognised for my efforts in driving cultural transformation and efficiencies until successfully handing over those leadership responsibilities to a local manager to take it forward. Some of the key achievements were: - In just our first month, reduced the ticket backlog for the ServiceNow team from 77 open incidents and 265 open requests to 26 and 101 respectively. - Automated the majority of our ServiceNow standard service offerings leading to 11,432 tickets being delivered through automation in the course of that year, which would have otherwise been handled manually. - By leveraging automation provided a 92% reduction in Mean Time to Repair on ServiceNow group administration, and a 100% reduction on group access after approval. - This reduction in wasted time on support work meant that I was able to shift the focus of the team away from 100% support work to delivering 300+ development hours per month which I managed through weekly sprints.I also during this time, maintained my overall responsibility for the user experience of the 55,000 end users of the ServiceNow platform. Show less I had the overall responsibility for the user experience of the 55,000 end users of the ServiceNow platform.I enhanced user experience through a combination of back-end process optimisation (in particular within Request Management and Service Catalogue design) as well as designing, owning and co-developing service portal products on the ServiceNow platform.My largest portal products have included the UX/UI design and co-development of a completely new ‘End User Portal’ for the platforms standard users, as well as a 'Service Manager Portal' which leverages Performance Analytics and Reporting to provide an intuitive interface for all Service Owners in Maersk to manage their services on the platform. Show less

  • ServiceNow Product Delivery Lead (HR) | Ideation Specialist

    Dec 2020 - Jun 2021

  • ServiceNow User Experience and Support Lead

    Jul 2019 - Dec 2020

  • ServiceNow Specialist | User Experience Lead

    May 2017 - Jul 2019

  • Service Catalogue Manager

    May 2016 - May 2017

  • Communications Assistant - Professional Services

    Sept 2015 - May 2016
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  Kpmg denmark

  Jun 2021 - Aug 2023

  Manager - enterprise service management

  As a Manager in the Enterprise Service Management team I played a central role in our sales and marketing activities whilst also delivering ServiceNow projects with various clients in the areas of HR, Contract Management, Audit, ITSM, CSDM and SIAM.

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  Ramboll

  Aug 2023 - now

  Product manager - servicenow platform

  I have the overall responsibility for the ServiceNow Platform in Ramboll where I am driving an ambitious Enterprise Service Management strategy to provide one intuitive and effective employee experience to our diverse profiles of Engineers when engaging with our various enablement functions of IT, HR, Facilities, Legal, Procurement, Finance and Design. In addition to being central to Employee Experience, ServiceNow is also central to our strategy for managing our IT Operations, IT Demands, IT Security Operations and Risk. Show less