Experience

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  David jones

  Aug 2018 - Nov 2021

  Senior customer service representative

  Product knowledge of brands in women’s fashion, men’s fashion, kitchenware, beauty,bedding and homewares in stores across Western Australia. Answering queries, lodging compliments, complaints and suggestions. Processing sale transactions, refunds, exchanges, laybys, click and collects, Gift Card enquiries and Bridal/Gift Registries. Workplace Mentor; training Christmas Casuals and direct assistance as stand in manager in absences.

• 

  Priceline

  Nov 2018 - Mar 2019

  Sales professional

  Product knowledge of makeup, skincare, beauty, healthcare, perfume and haircare items. Training through Pharmacy Club which offers product information of Healthcare brands. Working alongside qualified pharmacist and providing healthcare knowledge where necessary.

• 

  Coach

  Aug 2019 - Mar 2020

  Sales professional

  Working alongside a driven and vibrant team, delivering outstanding customer service, and being a strong Coach brand ambassador. Working in conjunction with Kate Spade NY in a fast-paced retail environment with strong communication and interpersonal skills, attention to detail and an ability to manage multiple tasks.

• 

  Millennium services group limited

  Nov 2021 - May 2022

  Customer service administrator

  Liaising with AMP Capital Team management in the successful launch of Karrinyup Shopping Centre. Assisting Marketing Team with Karrinyup Shopping centre promotions and proficient collaboration through teams in finance, operations and facilities. Customer service facing and delegating queries, complaints and compliments to the appropriate department.

• 

  Anglicare wa

  Feb 2022 - May 2022

  Research and grant writer

  Assisted in the research and application of grant opportunities relevant to Anglicare WA to support programs and service delivery. Contributed to the application and impact of grants and donations in the form of reports. Skills include excellent research, grant writing, report writing skills and an ability to prioritise and meet deadlines.

• 

  Tiffany & co.

  Apr 2022 - Oct 2022

  Client services coordinator

  This role includes all aspects of customer service within the boutique. It ensures repair and service orders are managed and completed in a timely manner. Customer inquiries, via telephone, email or in person are managed by Client Service Coordinators and completed to high standards. Consultative one-to-one selling, product knowledge and follow up support to all customer interactions, develops and builds ongoing customer relationships and confidence.

• 

  Clinikids

  Oct 2022 - now

  Client support officer

  A Client Support Officer provides high levels of client support and management to ensure CliniKids' focus is customer service orientated. This role includes administrative and diary management support to the clinical team composed of multidisciplinary allied health professionals.