Experience

• 

  Telstra

  Jan 2011 - May 2013

  Install/Recovery/Maintenance/Fault Finding/Splicing/Height Work/Wireless Upgrades (4G)

  • Telecommunications Technician

    May 2011 - May 2013

  • Telecommunications Technician

    Jan 2011 - Jan 2013
• 

  Btg technologies

  Jun 2013 - Jul 2015

  Service technician

  Servicing of radios and pagers, as well as installation on site. Managing my own work load and supporting customers at all levels.

• 

  Apple

  Sept 2015 - Dec 2023

  Facilitating training for new employees. Apple Certified Macintosh Technician. Technical support and hardware repairs for all Apple products - Excellent customer service as well as supporting a team of 50+

  • Lead Genius

    Apr 2018 - Dec 2023

  • Training Lead & Learn

    Jun 2018 - May 2019

  • Genius

    Sept 2015 - Jun 2018
• 

  Ordermentum

  Jan 2024 - now

  Customer support manager