Elena M.

Elena m.

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Followers of Elena M.350 followers
  • Timeline

  • About me

    Sales Manager

  • Education

    • Bournemouth business school international

      2011 - 2011
      Communication and business skills distinction
    • Saint petersburg state electrotechnical university "leti"

      2005 - 2010
      Bachelor's degree public relations
    • Bournemouth university

      2012 - 2014
      Master's degree tourism management merit
  • Experience

    • Travelodge hotels limited

      May 2012 - Mar 2014
      Team member

      Creating walk-in reservations, consulting guests about hotel facilities and current offers, solving problems, taking orders, stock checks, food waste control, placing orders for F&B and kitchen equipment; Room checks in accordance with company policy and standards.

    • Helentours concierge management ltd (virtuoso)

      Sept 2015 - Dec 2015
      Sales manager

      Working in a B2B environment in the luxury travel sector, receiving requests from travel agencies, suggesting the best travel options to clients and maximising company profits. Working with ski destinations all over the world and offering a full concierge service to clients.

    • American express

      Apr 2016 - Jul 2016
      Travel and lifestyle consultant

      - Providing expert advice and servicing to elite card holders- Making personalised recommendations and bookings- Staying up to date and knowledgeable about industry trends - Creating innovative ways to resolve customer issues- Cross-selling relevant products and services

    • Helentours concierge management ltd (virtuoso)

      Aug 2016 - Apr 2022
      Sales manager

      Working in a B2B environment in the luxury travel sector, receiving requests from travel agencies, suggesting the best travel options to clients and maximising company profits. Working with ski destinations all over the world and offering a full concierge service to clients.

    • My private villas

      Apr 2022 - now
      Sales manager
  • Licenses & Certifications

    • Customer care specialist

      National coastal tourism academy
      May 2015