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Christin Sunnåker

Christin sunnåker

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location of Christin SunnåkerMalmo, Skåne County, Sweden
Phone number of Christin SunnåkerView Mobile No.
Followers of Christin Sunnåker248 followers

  • Timeline

  • About me

    Product Manager på Doggy/PPF Nordic

  • Education

    • Vipeholm skolan

      2001 - 2004
      Hotel & restaurang hotel/motel administration/management

      Studied hotel management and tourism for 3 years which also included 1 year of basic courses for restaurant management.

  • Experience

    • Scandic hotels

      Jun 2002 - Dec 2005
      Reception/conference

      * Reception* Booking* ConferenceThe role at Scandic was job that put the meaning of “multi skilled” to an edge. We were a small crew with a total of 3 employees on the floor at the same time that needed to attend the reception, conference, booking, breakfast area and preparing lighter meals during our shifts. It required a tight and seamless teamwork and a real can-do attitude.

    • Dell

      Dec 2005 - Feb 2016

       Managing reversed logistics for consumers and business companies in Sweden, Norway and Denmark Coordinating with carriers and customers to have correct person at the correct place at the right time Financial responsibility for goods returned Coaching and training care and tech agents in processes Cooperating with EMEA team to build new processes for EMEA Customer Care  Test Pilot for new ERP systems.  Analyzed our customer satisfaction rates and helped set up suggestions and process to improve it (CRM) Show less

      • Return, Incidents & Exceptions coordinator

        Apr 2010 - Feb 2016

      • Project Administrator

        May 2008 - Apr 2010

      • Customer care

        Dec 2005 - May 2008

    • Tng

      Feb 2016 - May 2016
      Consultant

      Administrative consultant with placement on Global Returns, Axis Communications.

    • Cloetta

      May 2016 - Apr 2024

      Product Manager P&M Administrating orders, returns and refunds. Coordinating workflow for customer, third party vendors and in house sales. Advising customers in regards to allergy related queries and quality complaints. Reporting and tracking quality deviations.

      • Product Manager

        Dec 2020 - Apr 2024

      • Product Coordinator

        Jan 2019 - Dec 2020

      • Order Administrator

        Mar 2017 - Jan 2019

      • Customer Quality Consultant

        May 2016 - Mar 2017

    • Doggy ab

      Apr 2024 - now
      Product manager

  • Licenses & Certifications

    • Yellow belt

      Jun 2011

  • Honors & Awards

    • Awarded to Christin Sunnåker
      Bronze Award Dell Jul 2015 For the flexibility in regards to taking on agent work and on-hoc tasks while supporting the team through the transition preriod
    • Awarded to Christin Sunnåker
      Silver Award Dell A/S Feb 2015 For the successful reduction of the ageing UKI incidents backlog down below target (reduced with 46%) starting at 3145 open incidents/DPS. For the training material created and supported to UKI, identification of process and knowledge gaps to ensure sustainability.
    • Awarded to Christin Sunnåker
      On the Spot Award Dell Oct 2014 For support beyond the scope, looking though incidents and identifying improvement areas with other EMEA regions. Identifying both process knowledge gaps and fraud cases with cost savings as result. Best practice sharing and training of colleagues within incidents backlog management.
    • Awarded to Christin Sunnåker
      Dell Champion Award Dell A/S Apr 2014 Rewarded for my exceptional performance and contribution during 2014. This rare award is given once per year to top performer in EMEA.
    • Awarded to Christin Sunnåker
      On the Spot Award Dell Apr 2013 Awarded for great performance over the year and my active participation/cooperation on the project for return process and incident management for EMEA.
    • Awarded to Christin Sunnåker
      On the Spot Award Dell Nov 2012 Recognition for my contribution to the team and taking full control of the return and incidents upon returning from maternity leave.
    • Awarded to Christin Sunnåker
      Bronze Award Dell Feb 2011 Awarded for my outstanding performance and lasting contribution to the role as a returns and incident specialist. Spent my first half year in the role cleaning up backlog cases and improved processes that was nonfunctional.
    • Awarded to Christin Sunnåker
      On the Spot Award Dell Nov 2010 Recognition for my work with the incidents and returns and being an asset to the team