Experience

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  Compass health

  Jan 2013 - Jan 2016

  Clinical supervisor

  I strategically led substance abuse counselor activities, including diagnosis and therapy of individuals/groups. I evaluated counselor tasks and provisionally licensed RASAC/CADC one-hour weekly, while building robust relationships with internal/external stakeholders and implementing the clinical program with six mental health staff. I resolved consumer issues on treatment and recovery in coordination with outside agencies. I ensured smooth staff operations and quality services as well as trained substance abuse technician staff in partnership with technician supervision.Please find below my important attainments during this role: • Headed staff treatment team meetings and maintained accurate documentation, including agenda topics and consumer treatment analysis.• Organized training/practical needs and facilitated counselor/trainees regarding certification, while recording training and counselor staff establishment.• Guaranteed consumers and staff security and led clinical staff adherence to fund sources. Show less

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  Crisis connections

  Jan 2016 - Jan 2019

  During this time period, I obtain learning on overseeing and managing staff to meet set requirements, providing constructive feedback, and delivering de-briefing. I managed King County Crisis Line's operations and contractual execution as well as assessed performance. I spearheaded $7.5M operating budgets and addressed growing demand through clinical programs. I arranged behavioral health-oriented training programs for professionals, the general public, staff, and volunteers. I creatively designed a curriculum, comprising updated field knowledge, best practice directives, learning styles, and modes of delivery.Following are my significant achievements in this role: • Enhanced expertise and leadership skills via monthly leadership meetings with managers.• Developed new work procedures with key focus on fulfilling the needs of managed care.• Improved operational knowledge and mental health/crisis problems through in-service training and staff meetings.• Delivered expert-level supervision to 60 direct reports, comprising clinical/non-clinical staff for performance excellence.• Instructed clinicians on screening criteria for Hospital Authorization and Diversion. Show less While serving at Crisis Connections, I acquired experience in creating proposals for training contracts and collaborating with internal/external subject matter experts. I utilize my skills for developing training marketing plans, preparing material, and marketing programs, while forming liaisons with firms and professional groups. I directed maintenance of internal/external training database, administered online learning accounts, and organized invoice/contract material, while also spearheading community training program logistics, including registration and presentation materials, facilities, and equipment.My proudest achievement in this role are as follow: • Achieved high trainees' participation and stellar reviews by leading training to audiences.• Served as Nationally Certified Trainer and applied suicide intervention training as well as mental health first aid.• Accomplished % 500K revenue through training program's expansion funding via new opportunities across federal, state, and local levels.• Met training objectives by assisting agency staff in internal/external training presentations.• Demonstrated expertise in delivering new training, including trainer accreditation and evidence-based practices. Show less

  • Senior Clinical Manager of Crisis & Training

    Jan 2019 - Jan 2019

  • Crisis Services Training Manager

    Jan 2016 - Jan 2019
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  King county, wa

  Mar 2020 - Jan 2023

  As a Clinical Specialist, I effectively managed KCICN/BH-ASO staff in specialty behavioral health coverage and care services delivery to people with intensive treatment needs, while supervising inpatient authorization function communication with outpatient/crisis service. I offered quality behavioral health therapies to clients at the optimum stage as per medical necessity screening and precisely updated internal policies/procedures for clinical staff activities. I identified inpatient/crisis services and jail/youth detention systems users to track procedures for building system-wide response. I provided expert-level support in care management of Medicaid acquiring mental health services by building strong relationships with Managed Care.Here are my main contributions in this role: • Decreased Medicaid recipients' visits to Emergency Department via outpatient services linkage and efficient planning.• Served as chairperson for Clinical Provides workgroup and facilitated in assessing as well as suggesting evidenced-based approaches.• Supported providers regarding clinical technical issues via utilization management and contract compliance site visits. Show less During this tenure, I create effective plans as per the budget forecast, including FEMA funding scope and expansion. I supervise high-profile team members of Behavioral Health Lead and Operations which include 75 staff. I lead operations standardization and quality improvement projects in coordination with internal leadership, the public health division, and the facilities maintenance division. I direct systems improvement projects, monitor internal program performance, and collaborate with internal/external partners, incorporating the best approaches. I spearhead contract development and maintenance by cooperating with internal fiscal leads and external vendors. I accurately provide data to multiple individuals, such as stakeholders, King County representatives, and external partners.Below are my key accomplishments in this role: • Implemented racial equity and social justice lens within isolation/quarantine system and directed SOPs creation for Isolation and Quarantine Model.• Attained data accuracy and precision by incorporating IQ systems and partnering with public health data leads, performance measurement, and evaluation team.• Led promotion of quality, safety, and effective care by creating and complying with policies/procedures.• Ensured compliance with CDC, King County emergency response, and true north guiding protocols/principles to lead operations in isolation and quarantine sites.• Supervised $2.5M yearly operating budget via FEMA funds and services delivery to King County community members.• Assisted in COVID-19 recovery by quarantining 3K+ individuals and obtained national first recognition. Show less

  • Clinical Specialist

    Jan 2019 - Jan 2023

  • Isolation and Quarantine Site Director

    Mar 2020 - Jul 2022
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  King county, wa

  Jun 2023 - now

  Provide leadership and oversight to the development and maintenance of a network of five crisis care centers.

  • Crisis Care Center Strategic Planning Manager

    Jul 2024 - now

  • Crisis Care Center Implementation Planning Deputy Director

    Jun 2023 - Jul 2024