Sabine Gellé

Experience

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  The Oyster Box - part of The Red Carnation Hotel Collection

  Jul 2010 - Apr 2011

  After my internship, I was asked to stay on in a dual role: 1) in restaurant reservations and 2) as a junior banqueting coordinator. I was responsible for the following:Restaurant Reservations:- Taking reservations for the multiple restaurants and service times across the hotel- Ensuring dietary and seating requirements were confirmed and clearly communicated with the various restaurant staff- Keeping track of waiting lists and following up with guests, balancing the needs of hotel guests with the interest of outside guests- Processing payments for deposits for special occasions and larger groupsBanqueting:- Taking inquiries for different types of events: conferences, meetings, weddings, birthdays- Establishing ideal seating arrangements for each event, catering requirements, equipment requirements- Being present at such events to ensure smooth coordination of all services and banqueting staff throughout- Following up on outstanding payments, post-event Show less I completed my 6-month practical at the Oyster Box Hotel. Over that time, I spent the requisite number of weeks working in various different departments. These included the following:- Housekeeping: day and evening service; laundry and uniforms- Kitchen: cold kitchen, hot service, pastry kitchen, night shift (pastry prep for morning service)- Food and Beverage: breakfast service, high tea service, room service, fine dining, banqueting- Front of House: Front desk, reservations, guest relationsKey takeaways:- Taking ownership and initiative within the the various roles that I undertook- Remaining calm under pressure despite not having all the answers, thinking quickly on my feet- Maintaining 5-star service across all departments that I worked, to meet the standards of the hotel Show less

  • Junior Banqueting Co-ordinator

    Jan 2011 - Apr 2011

  • Internship Trainee

    Jul 2010 - Dec 2010
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  Delaire Graff Estate

  Apr 2011 - Sept 2012

  Guest Relations

  I was responsible for the quality of service that guests received, which included completing daily lodge inspections prior to guests' arrivals, ensuring a smooth and efficient check in and out experience, and catering to their special requests (for example, organising cakes and cards for special occasions and communicating dietary requirements to all relevant departments).As Concierge/Guest Relations, my role was to provide suitable recommendations during a guest's stay by compiling itineraries that included wine tours, spa bookings, restaurant reservations, excursions, transfers, and accommodation reservations at their next destination. The estate was renowned for its art and garden sculptures, for which I gave guided art tours for all guests who were interested.My daily duties included compiling and updating guest profiles and guest history, reconciling accounts prior to their departure, selling lodges, preparing press packs, conducting site inspections for travel agents, and conducting daily morning meeting with all Heads of Department.I also assisted with event organisation and coordination for events that took place at the lodge restaurant. Show less

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  Hilton Weiner, The Platinum Group

  Sept 2012 - Apr 2013

  Operations Specialist

  My primary responsibility was stock control and ensuring all processes and procedures around the movement of stock were accurately recorded for each receipt and dispatch, both from the main warehouse and transfers between the different stores nationally. I was also responsible for ensuring stock was secure with the necessary tagging, and for quality checks in between all stock movements.I was also in charge of the management of staff and their hours, and generating a monthly roster.Driving and achieving sales targets was part of the daily operations, and I was tasked with general store management duties at two of our stores (Cavendish and Canal Walk). Show less

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  Blink Tower

  Jun 2013 - Sept 2014

  Account Manager

  Blink Tower produces Animated Explainer Videos that tells the story of a business, product or idea. I was responsible for the client's experience, from initial inquiry to final product delivery. I managed the procurement process via a CRM - taking sales calls, quoting, invoicing, and overseeing the production process internally and externally. A daily priority was keeping clients informed throughout production, managing stakeholder expectations, and following up on required input/sign off. In addition, I helped source various creative freelancers and managed the interview process. When our creative team was at capacity, I would step in to provide input on sound effects and give voice over direction. I also attended networking events on a monthly basis. Show less

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  Emirates

  Oct 2014 - Dec 2017

  Business Class Cabin Crew

  Contrary to what most believe, the life of a flight attendant is far from glamourous! I completed an intensive 8-week training program covering safety and security procedures, medical emergencies, and 5-star service to become a licensed crew member. The work itself involved more than just serving food and drinks - my main focus was adhering to safety standards, remaining calm during medical situations onboard, problem solving with limited resources onboard, and exercising tolerance for vastly different cultures that I both worked with and served, all the while maintaining company image and professional conduct at all times. Show less

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  The Moveable Feast

  Mar 2018 - Mar 2019

  General Manager

  I launched a new restaurant where I was responsible for menu concept and building, PR, hiring of all staff, establishing supplier relations, and vetting operational systems. I was the go-to person for anything and everything - the two owners were foreigners and rarely in the country to make decisions. After launch, I continued management of two restaurant and bar establishments, including staffing, scheduling, HR and payroll. I oversaw stock control, processed orders, managed cash flow, and made good on supplier payments. Crisis management and social media management was a part of daily operations. Show less

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  2U

  May 2019 - May 2021

  Project Manager

  My role was focused on communication, planning and problem solving. I worked with individuals across all divisions of our organization, and external stakeholders from an international portfolio of University Partners. Our cross-functional teams comprised of Creative Studios, Learning Design, Learning Technology, Marketing and Finance, and regular communication with our IP, Presentation and Customer Success teams was a key requirement. I was responsible for leading development teams (+/- 15 per project) to deliver our Exec. Ed courses on time, within scope and within budget through daily management of timelines, creative problem solving and stakeholder management. The universities that I worked with primarily were the LSE and the University of Oxford, with some of their most highly-regarded academics. A typical day included leading a number of project meetings, communicating with stakeholders through a variety of mediums, and updating status reports and project plans. The number of simultaneous projects I worked on averaged between 5 and 8, with multiple external stakeholders who held competing interests.Projects that I worked on: Bocconi University: General Management Program (2021), Sales Management Program (2021)George Washington University: Healthcare Management (2019)Rice University: Data Analysis and Visualization (2019)Syracuse University: Finance for Non-Financial Managers (2019), Women as Business Leaders (2019)The London School of Economics and Political Science: Machine Learning: Practical Applications (2020), Technological Disruption: Managing the Impact on Business, Society and Politics (2021), Health Economics and Policy (2021), Analysing Health Systems: Lessons From COVID-19 (2021), Modelling Cost-Effectiveness in Healthcare (2021), Ethics of AI (2021), Understanding Discrimination (2021)University of Oxford: Oxford Strategic Innovation Programme (2020), Oxford Enterprise Leadership Programme (2020), Oxford Executive Finance Programme (2021) Show less

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  INDIGO Health

  Sept 2021 - now

  Founder

  Tailored health and transformation programs according to your enneagram personality type and unique biological makeup.I started a health coaching practice that was inspired by my own need to address symptoms of chronic stress, and to make sustainable diet and lifestyle shifts in order to maintain a healthy balance. I now help clients in corporate to reach their health goals (whether it be weight loss, addressing IBS/gut issues, or managing anxiety and depression) in order to live a more fulfilling life, one that is in alignment with who they are as a biologically unique individual. Show less

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  Learning Sandbox

  Apr 2023 - now

  Project Manager