Paige Dickey

Experience

• 

  Starbucks

  May 2013 - Aug 2015

  Barista
• 

  H-E-B

  Aug 2015 - May 2019

  Certified Pharmacy Technician

  -Partner with health care providers and patients by processing insurance claims, filling medications, and more- Maintain pharmacy inventory by performing inventory checks and by ordering product - Assist in the dispense of medications through filling, typing, and filing prescriptions - Maintain a clean and safe pharmacy by complying with procedures, rules and regulations

• 

  City of Bryan

  Apr 2016 - May 2018

  Lifeguard

  - Maintain constant surveillance of the patrons in the facility- Act immediately and appropriately to safely secure the patrons in the event of an emergency- Provide emergency care and treatment prior to the arrival of medical professionals

• 

  Heartland Dental

  Jun 2019 - Dec 2019

  Dental Management Trainee

  -Manage and coach teams to provide exceptional patient care and experiences-Manage accounts receivables including timely and accurate insurance claim processing and patient billing-Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings-Serve as the point person for office management duties including: office cleaning and maintenance, verifying practice invoices, verify and submitting payroll, clinical and non-clinical supplies ordering, and more-Assist in the recruiting, interviewing, on-boarding and training of new hires Show less

• 

  King Soopers/City Market

  Dec 2019 - Jun 2020

  Lead Certified Pharmacy Technician

  -Facilitate all operations of the pharmacy including processing and billing, prescription preparation, inventory and more-Promote trust and respect among associates and patients-Enforce protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA)-Lead the department by exemplifying best practices and implementing Standard Operating Procedures (SOP)-Direct all technician workflow based on pharmacy needs daily

• 

  H-E-B

  Jun 2020 - Dec 2020

  Certified Pharmacy Technician

  -Assist health care providers and patients over the phone and in person by processing insurance claims, filling medications, and more-Maintain pharmacy inventory by performing inventory checks and by ordering product-Assist in the dispensing of medications through filling, typing, and filing prescriptions-Upkeep a clean and safe pharmacy by complying with procedures, rules and regulations

• 

  Humana

  Dec 2020 - Jul 2024

  - Addresses concerns, complaints, and escalations as needed through intake processes from all lines of the business.- Makes outbound calls as needed to discuss concerns and offer a resolution.- Regularly exercises discretion and judgment in prioritizing requests to identify resolutions that support the member and the business. This includes interpreting and adapting procedures, processes, and techniques.- Helps lead the team as a Subject Matter Expert through answering questions, giving constructive feedback to teammates regarding processes and procedures, leading meetings and presentations, assisting with trainings, encouraging peers through support and guidance and exemplifying Humana’s values daily.- Assists leadership with auditing, providing feedback, processing credit and return requests, handling supervisor calls and revising high priority research and documentation done by other peers prior to ensure accuracy. Show less - Actively answers inbound calls and makes outbound calls to and from patients, pharmacies, and providers in alternating departments (Clinical Services, Clinical Programs and Doctor Call Phones) throughout the workday- Assists with semi-routine and/or special assignments, projects, and quality events across Centerwell Pharmacy- Leads the team as a Subject Matter Expert through answering questions for the team chat, giving constructive feedback to teammates regarding processes and procedures, creating learning content for the department leads, leading team meetings, encouraging peers through support and guidance and exemplifying Humana’s values daily- Promotes engagement by being an engineer on the Engagement Engineers Team for Clinical Services department. Duties on this team include leading meetings, sending out weekly engagement emails, creating engagement monthly calendars, and more. - Mentors associates as a Traditional Mentor through the Mentor Me program. This entails holding monthly, virtual meetings with mentees to discuss and work together on achieving the mentee’s personal and professional goals Show less

  • Consultative Pharmacy Technician 3 - CWP Resolutions Team

    Nov 2022 - Jul 2024

  • Consultative Pharmacy Technician 3 - FLEX Team

    Apr 2021 - Nov 2022

  • Consultative Pharmacy Technician 2 - Clinical Services

    Dec 2020 - Apr 2021
• 

  Orangetheory Fitness

  May 2024 - now

  Coach
• 

  Lululemon

  Jul 2024 - now

  Product Operations Lead