Brent Stutts

Experience

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  Choice Hotels International

  Jan 2009 - Feb 2011

  Director Of Front Office Operations

  Manages all Front Desk, Door/Bell and Night House Person. Is responsible for the overall direction, coordination and supervision of these areas. Carries out supervisory responsibilities in accordance with the organization‚s policies and applicable laws. Responsibilities include training colleagues; planning, assigning and directing work; appraising performance with the FOM/DOR, rewarding and addressing performance/conduct issues with FOM/DOR and resolving problems.

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  King & Grove Tides

  Feb 2012 - Dec 2013

  Director Of Operations

  Manages all Front Desk, Door/Bell and Night House Person. Is responsible for the overall direction, coordination and supervision of these areas. Carries out supervisory responsibilities in accordance with the organization‚s policies and applicable laws. Responsibilities include training colleagues; planning, assigning and directing work; appraising performance with the FOM/DOR, rewarding and addressing performance/conduct issues with FOM/DOR and resolving problems.

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  Fontainebleau Miami Beach

  Dec 2013 - Nov 2015

  Rooms

  The Rooms Coordinator will accurately input reservations into Property Management and Central Reservations Systems within specified time periods. Will maximize potential room revenue by following specified selling guidelines. Maintains Group History Tracking forms. Configures group charge routing. Ensures that rooming lists are free of duplicates. Responds to guest calls in a timely manner. Attends Pre-Convention meetings as necessary. Assists with property-wide departmental interaction. Raises the awareness of inventory issues. Shares and maintains knowledge of hotel services and events. Ensures an efficient and professional working environment with open communication. Audits all convention resumes prior to group's arrival. Show less

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  Turnberry Isle Miami

  Dec 2013 - Dec 2014

  Director Of Front Office

  Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc. Show less

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  W Hotels

  May 2015 - Sept 2016

  Front Office Manager

  Manages all Front Desk, Door/Bell and Night House Person. Is responsible for the overall direction, coordination and supervision of these areas. Carries out supervisory responsibilities in accordance with the organization‚s policies and applicable laws. Responsibilities include training colleagues; planning, assigning and directing work; appraising performance with the FOM/DOR, rewarding and addressing performance/conduct issues with FOM/DOR and resolving problems.

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  Le Meridien

  Sept 2016 - Sept 2017

  Front Office Manager

  Le Meridian New Orleans

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  SIXTY Hotels

  Sept 2017 - Oct 2019

  Director Of Front Office

  Front Office Manager Beverly Hills

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  Marriott Hotels

  Oct 2019 - Feb 2021

  Director Of Front Office/FOM
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  Hilton Hotels & Resorts

  Aug 2021 - Jun 2022

  Director Of Guest Services
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  Hilton

  Jun 2022 - now

  Assistant General Manager

  Assistant General Manager