Florence June Lim

Experience

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  Sutherland Global Services

  Dec 2009 - Jun 2011

  Sales Representative / Customer Service Representative for Norton Live Account

   Handles overseas inbound and outbound calls regarding client’s queries about Norton subscription and products, computer virus problems and Norton antivirus product software technical problems Probes, assesses, educates the customers and then decides for a resolution Explains and sells the account's services ~ expert installation, product support, PC power boost, PC tune-up and virus removal services Troubleshoots client’s internet connection and computer for virus issues

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  I-Pepper Virtual Network Inc.

  Oct 2011 - May 2012

  Virtual Executive Associate

   Provides administrative and personal support while working in long-term collaborative relationships with chosen clients and their companies Acts as the liaison between the Pepper teams and the client, and making sure that all client's projects run smoothly and are done excellently Studies and follows all matters related to client’s business, his customers and his life Acts as a client's employee and deals with his customers and partners  Does project management and administrative work, but as a partner, often does more and crosses over into supporting the client in personal as well as professional matters Show less

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  Premix Parties & Events, Part of Emirates International Holdings Group LLC

  Jul 2012 - Sept 2013

  Administrative Officer

   Develops and maintains relationships with new and existing customers Visits potential customers to prospect for new business Represents the company in business transactions Manages and controls all staff of approximately 100+ people Makes the daily roster and monitoring of staff attendance Keeps the records of all existing contracts and their corresponding contact persons Coordinates with Premix Accountant for submission of invoices and on-time collection of payments Provides assistance to all assigned tasks of the superiors (CEO & Manager) Show less

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  MD

  Jun 2014 - now

  Specials and Promotions Coordinator

   Communicates and maintains relationships with the company's promotional sponsors and partners Manages the process of setting all the products on specials using Magento Responsible for creating email marketing campaigns and newsletters using Emarsys to promote the company's sales and specials Masters frontend and backend Magento processes to make sure product listings, images and banners on the website are all posted and working perfectly to coincide with the company's email marketing campaigns and newsletters Launches email campaigns to create buzz or generate leads for the company Ensures marketing message is conveyed clearly and delivered properly to prospects Ensures messages are sent in proper form and template Proofreads emails for clarity, grammar, and spelling Includes specific graphics, incentives, and detailed descriptions Tracks and analyzes campaign performance and suggests improvements Ensures emails/marketing campaigns follow company and industry policies and best practicesPreviously an E-Commerce Product Listing Supervisor Manages teams of listers/copywriters and graphic designers. I plan their workload, delegate tasks, oversee the process and make sure all deadlines and goals are met Communicates with suppliers to get necessary information for the website's listings and images Show less