Lily Ann Chanco , PMP, SCPM

Experience

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  Deltanet

  Jan 1991 - Jan 1999

  IT Specialist
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  Washington Mutual Card Services (Formerly Providian Financial)

  Jan 1999 - Jan 2003

  Manager, Desktop Engineering, Email Services

  Managed a team of 25 Desktop technicians at 3 locations in California and 4 locations in Texas. Responsible for ensuring internal Providian users’ reported problem tickets and service request forwarded by the helpdesk are properly responded to, prioritized and resolved in a timely manner based on agreed SLA (Service Level Agreement) between the client and CSC. Provided oversight of support for approximately 7,000 desktops. Ensured the implementation of all related processes and adherence to procedures. Chaired weekly focus group meeting with the help desk and desktop teams in support of operational synergies between support units. Show less

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  Providian Financial Inc.

  Jan 1999 - Jan 2003

  Manager, Desktop Engineering

  • Managed a team of 12 Engineers with varying skill sets, responsible for engineering and maintenance of application packaging, desktop build standards and automated distribution to various nationwide call centers located in California, Salt Lake and Texas. • Managed a team of 5 Lotus Notes Administrators, responsible for engineering and maintenance of Corporate email (Domino environment) ,and Corporate messaging (Tumbleweed). Responsibilities included hiring, conducting performance reviews, salary planning, organizational goals, setting and directing team priorities.• Intimately assisted in project managing the installation and deployment of Windows platform desktops approximately 12,000 workstations to about five Providian call center across the United States, ensuring proper testing on the desktop image is performed and coordinating server and network availabilities to ensure smooth transition to the new workstation image. Show less

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  Computer Sciences Corp

  Nov 2004 - Mar 2010

  Managed various enterprise IT projects that resulted to the following:1.Delivered a $1 million savings on client deployment and migration initiatives through on-time and on-budget implementation of IT projects linked to strategic business initiatives and technical innovations2. Improved business and IT operations efficiency and productivity and reduced risk exposure through enforced management of enterprise documentation, policies / procedures3. Reduced IT costs by 30% through a standardized infrastructure and a decreased need for support resources Show less • Responsibilities include providing technical solutions and cost models including hardware, software, technical and operational support for Managed Desktop Services which including Help desk and desktop ensuring that proposed solutions are in line with the bidder’s requirements and the overall offerings and processes. • Created proposals and sales responses in support of Request for Information (RFI) and Request for Proposal (RFP) initiatives. Developed cost models for bid negotiations. • Conducted technical solution presentations for prospective clients., assisted in the development of functional group processes, activities and products that support bid activity providing project management discipline to the planning and execution of infrastructure & application deployment. Show less

  • Senior IT Project Manager

    Nov 2003 - Mar 2010

  • New Business Solution Specialist

    Nov 2004 - Oct 2006
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  Pacific Gas and Electric Company

  Jul 2010 - now

  Expert Project Manager

  Lead infrastructure projects in data centers and field organizations. Engage field partners to define requirements and set priorities. In fast-paced environment, collaborate with IT program managers, architecture, security, web operations and deployment teams to deliver infrastructure solutions on schedule and within budgets up to $10M. Deliver performance metrics on project goals. Utilize IT PMO system and processes to communicate status and manage schedule, budget, issues and risks.