Rikky Onefeli

Experience

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  Barbican Centre

  Sept 2015 - now

  Assist with the delivery and design of projects involving close liaison with the Barbican arts teams.Maintain contacts database of project personnel; recording attendance and feedback pre-and post-event; maintaining all project and departmental files.Arrange and support all the project logistics of the programme of events. Liaise, prepare and process contracts and order forms.Maintain financial systems including purchase orders, invoices, and timesheets using CBIS.Support the writing of resource materials through research and writing for schools, families and other groups.Contribute to the maintenance of all office systems to ensure smooth running of the department including personal and project filing.Contribute to the strategic development of Creative Learning and the Barbican Centre including the Business Plan, department-wide and centre-wide initiatives. Show less • Meet and greet all customers visiting the Barbican, engaging with them in an open, welcoming and friendly manner. • Provide front-line audience experiences: engaging with audience in venue, foyer and exhibition spaces, seating customers, providing information and advice, checking tickets, selling programmes and confectionary.• Act as an ambassador for the Barbican, being the first point of contact for all customers, providing a world class customer experience. • Responsible for the safe evacuation of the public in the event of an emergency in a calm and assured manner. To understand evacuation procedures. • Responsible for the safe and accurate keeping of money and stock when selling ice cream, programmes and other merchandise. • Proactively introduce additional service and maximise sales of ice cream, programmes and other merchandise.• Follow existing cash handling and sales procedures. Show less Assist with the delivery and design of projects involving close liaison with the Barbican arts teams.Maintain contacts database of project personnel; recording attendance and feedback pre-and post-event; maintaining all project and departmental files.Arrange and support all the project logistics of the programme of events. Liaise, prepare and process contracts and order forms.Maintain financial systems including purchase orders, invoices, and timesheets using CBIS.Support the writing of resource materials through research and writing for schools, families and other groups.Contribute to the maintenance of all office systems to ensure smooth running of the department including personal and project filing.Contribute to the strategic development of Creative Learning and the Barbican Centre including the Business Plan, department-wide and centre-wide initiatives. Show less • Support the administration process for the Creative Learning curriculum team.• Assist with Creative Learning curriculum activities, day to day classes and seminars, workshops, rehearsals, projects, performances and festivals.• Support the work of the Creative Learning curriculum team to ensure the smooth management and delivery of its systems activities• Provide high-level customer service and communications with internal and external clients including students, staff, teachers, parents, carers and outside agencies. • Help with resourcing sessions for BMus, BA PACE and MMus Leadership. Show less Provided administrative support to department members and assigned productions from the Barbican's Theatre and Dance program. Coordinated with Stage Door Keepers on passes, collaborated with Assistant Producers on welcome packs, signs, and press night letters. Assisted in proofing marketing materials, circulated proofs, and collated feedback. Managed financial processes, including purchase orders and invoices, using CBIS. Collated, distributed, and responded to invitations and submissions for the Theatre and Dance program. Show less Managed correspondence and inquiries, handled post distribution, photocopying, and phone inquiries. Supported Creative Learning activities, projects, and festivals, ensuring seamless event execution. Maintained financial processes, including managing purchase orders, invoices, and timesheets using CBIS. Delivered high-level customer service and communication to internal and external stakeholders, including students, staff, teachers, parents, carers, and external agencies. Diligently updated departmental databases, managed stationary orders, and organized filing systems. Provided valuable assistance on school programs and projects, facilitating staff support and maintaining communication with schools. Show less

  • Assistant Producer

    Aug 2022 - now

  • Barbican Host

    Jul 2019 - now

  • Casual Creative Learning Assistant

    Sept 2016 - now

  • Interim Assistant Producer

    Jul 2022 - Aug 2022

  • Administrative Assistant

    Dec 2018 - May 2019

  • Theatre Administration Trainee

    Dec 2016 - Jul 2017

  • Creative Learning Apprentice

    Sept 2015 - Aug 2016
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  Shakespeare Schools Festival

  Sept 2016 - Dec 2016

  Festival Assistant

  Coordinated with 85+ freelance staff, managing schedules for festival events and organizing travel and accommodation. Provided support for training events, workshops, and performances. Prepared and distributed resources to staff, theaters, and schools. Orchestrated the arrangement of complimentary tickets at theaters nationwide. Monitored theater box office numbers and supported regional marketing initiatives. Supported in as a stage manager during during festival performances.

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  National Theatre

  Sept 2017 - Sept 2018

  Schools Programme Assistant

  Supported the administration of the schools program, handling bookings, raising sales invoices, and coordinating workshop leaders. Responded to general school inquiries through phone, email, and post. Ensured a welcoming experience for visitors, including school groups, at the National Theatre. Provided support for financial processes, including invoicing and purchase invoice processing. Recorded information in the in-house database about Learning patrons, schools, and groups. Maintained a comprehensive understanding of NT Learning's programs, focusing on school engagement. Assisted in the administration of individual projects, supported Learning events, and remained flexible across various programs within the department. Contributed to communications and external marketing, identifying opportunities for social media contributions. Show less

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  Mountview Academy of Theatre Arts

  Sept 2019 - Jul 2022

  Student Services Assistant

  Supported the day-to-day operations of academic programs, ensuring effective communication with staff and students through email, noticeboards, and shared folders. Contributed to the development and implementation of systems for capturing, processing, and managing staff and student data. Managed tasks such as updating student files, collating academic transcripts, and maintaining assessment and attendance records. Acted as a professional and customer-focused administrative interface between staff and students, addressing operational matters and responding to student welfare issues. Provided administrative support for program monitoring procedures, adhering to quality assurance measures and supplying course evaluation statistics. Assisted in the arrangements for registration, induction, and orientation of new students, including issuing welcome packs and managing security access. Supported Registry Services, Marketing, and Development teams in organizing various events, including graduation ceremonies and awards conferment. Show less