Amgad Khater

Experience

• 

  Americana Egypt

  Sept 2011 - Sept 2015

  Restaurant Supervisor
• 

  Americana Egypt

  Apr 2017 - Apr 2019

  Assistant Manager
• 

  Jumia Egypt

  Apr 2019 - now

  Acting as After-sales Manager for 3 MonthsManaging All returns & Fail delivery packagesManaging Offline Team with sold offline dealsLead investigations into missing its inside departmentWorking on Salesforce as the second Chanel of communicationSustain 5S & FIFO in operationAnalyze data from Power BI to get productivity reports & material needs & % of every 3PL in the pickup flow to AS so I can plan manpower for every shift depending on 3PL timing & forecastManaging six teams inside After-sales with manpower reaches 160 AgentsFinding points of development in the system & contact the central team to make it happenManaging Handovers between AS & other warehousesChanging the layout to take the best advantage of the space we hadprovide team needs or tools to work in the best environmentFinding weekly points of failure & set training sessionsManaging agent's schedule & annual for FTEsAchieving department KPIsMaking forecasts & plans before every camping or depends on the flowCoast reduction in materialtake decision in grey Area casesManaging all After-sales assetsFlagging maintenance with the AdminFinding a solution for every blockerFixing points all the team can return to it in grey Area cases or blockers or developmentTraining QC Tech teamTraining team on new updates on the processDealing with all departments in the company as part of development or part of the processCPA Team: to Handle any case related to CPA by providing proof or ReQC the itemContent Team: any missing Information or wrong in the descriptionCXP Team: work side by side with them to make sure all CXs satisfied and % of RTC items are under 3% VXP Team: Flag with them any low-quality products or counterfeit items (i was part of the team that started the counterfeit guideline)And a lot of other teamsPlatform using dailyPower BIHelp Center (HC)Wearhouse management Tool (WMT)Operation Management System (OMS)Hub Management Tool (HMT)Salesforce (SF)MS Office Show less

  • After sales Manager

    Oct 2023 - now

  • After sales Supervisor

    Aug 2021 - now

  • Aftersales Senior Specialist - Electronics QC

    Apr 2019 - Aug 2021