Elisabet Bernabe

Experience

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  Langage Idiomas

  Sept 2002 - Apr 2007

  Language Trainer

  • Organizing language courses: Spanish, Catalan, English and Russian• Creating groups of students based on their language skills • Designing and implementing language classes to bring students up to a required level (from elementary level up to higher-advanced level)• Final and personal evaluation of each individual and every group

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  Escola Universitaria de Turisme EUROAULA

  Sept 2002 - Apr 2007

  Language Trainer

  • All tasks mentioned in Langage Idiomas (see supra).• Responsible for the Erasmus groups studying Spanish at this university (welcome sessions, cultural activities)

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  Generalitat de Catalunya

  Jun 2003 - Dec 2003

  Front Office, Departament de Benestar Social (Social Wellness Department)

  • Working with people with social problems, supporting with the laws and the aids offered by the Government• In charge of the received request forms and their further correct administration

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  Escola Universitaria d’Enginyeria EUSS

  Sept 2003 - Jun 2005

  Language Trainer

  • All tasks mentioned in Langage Idiomas (see supra)• Spanish Language to Indians as part of their Master studies

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  Affiliated Computer Services of Spain (ACS)

  Apr 2007 - Sept 2011

  • General Motors Europe HR transformation and ongoing support:- Design and maintenance of the e-forms for 10 European countries (8 languages) - Mapping of data entry for ERP systems (SAP, PSFT) and development of internal HR tools (ODM, HRKB)- Critical care support and Steady State support, Quality Assurance- Management of change requests in relation to the project plans: change request creation, estimation, validation, implementation and training to operational teams- Analysis and documentation of business processes, document workflows, work Instructions and Job Aids and obtain sign-off from client on the specifications.• Xerox UK HR transition and transformation support:- Due diligence, SOW review, scope and SLA definition, work instructions, desktop procedures, documentation guidelines, user guides and tool specifications- IVR process design, implementation and testing. - Manage and coordinate the client and internal UAT and ORT (onsite and offsite) for the implemented transactional team and call center team • Knowledge transfer management and coordination of cross cultural team in different time zones Show less • Organize All UK courses for the GSK (Glaxo Smith Kline) arranging all aspects surrounding courses, attendance, catering, parking, delivery of materials, course marketing, on-line courses and course set up in My Learning - Learning Management System (LMS):• Vendor Management• Learning Administration: - Course set-up in LMS- Accruals and Invoicing- Analyze profit / loss and take a Go/No Go decision for courses. Creation and maintenance of excel sheet calculators of all monetary course factors to determine final pricing- Maximum and minimum attendance management- Course popularity to define following year’s calendar and offer- Organization and maintenance of following year’s calendar for onsite and online courses- Marketing plans on demand and recurrent marketing strategies implementation• Client Management: Negotiation with client over fees should a course be in danger of cancelling• Transition of old and new UK department of GSK to on-board their Learning and development and act as a main point of contact for the Learning and Development Team• Improvement initiatives and quality assurance• Training of new hires and knowledge transfer of new activities to colleagues Show less

  • Functional Business Associate Analyst, Service Transformation, HR Services

    Jul 2008 - Sept 2011

  • Learning and Development Administrator, HR Services

    Apr 2007 - Jul 2008
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  Affiliated Computer Services of Spain (ACS), a Xerox company

  Oct 2011 - Mar 2012

  Business Analyst, Service Transformation, HR Services

  • Create As-Is and To-Be process models, system and process improvements for AMEX France• Change Request estimation and implementation support for UBS• Successful implementation of a regional Personnel Administration (PA) project for Xerox UK which involves: - Establish quality assurance guidelines and contingency plans - Go live support, critical care support and Steady State support, including documentation maintenance and lessons learned• Design of personal development plan for all Service Transformation team members AWARDS: Received Hustle Award for a successful implementation of Xerox UK Show less

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  Xerox

  Apr 2012 - now

  • Successful implementation of a Personnel Administration (PA) services for Xerox Services and Xerox Technology India• Improvement of existing processes for Student Recruitment and transition of New Recruitment services for PWC • BPaaS (Business Process as a Service) Center of Excellence which involves: - Design of standard processes for Recruitment services - Design of standard tools for PA services (XTCM) • Implementation of PA services for ATOS France• Implementation support of PA services for Firmenich (32 countries, 5 languages): - Client Management across the 32 countries to discuss implementation decisions - Configuration of Business Rules, documentation gathering, standardisation and Case Management System (CMS) tool specifications design and improvement - IVR process design and implementation coordination - Coordination of UAT and ORT for IVR and CMS - Go live support and critical care support Show less Successful implementation of a Personnel Administration (PA), Recruitment and Learning services solution for PWC: - Transition Lead for Learning, Recruitment and WFA work streams (end to end project implementation) - Due diligence, SOW review, scope definition, work instructions, desktop procedures, documentation guidelines, user guides and tool specifications - Manage and coordinate the client and internal UAT and ORT - Change Request creation, estimation, validation and implementation - Go live support, critical care support and Steady State support, including process improvement and lessons learned Show less

  • Senior Business Analyst, Service Transformation, Human Capital Management Solutions

    May 2015 - now

  • Business Analyst and Transition Work stream Lead, Service Transformation, HCMS

    Apr 2012 - Apr 2015
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  Conduent HR Services

  Jan 2017 - now

  Implementation Lead and BA coordinator, Service Transformation, Human Capital Management Solutions

  • Implementation of Compensation& Benefits, L&D, Recruitment and Benefits US for Firmenich (32 countries, 5 languages)• Implementation Lead of PA services for Iron Mountain (3 countries, 3 languages):- Client Management across the 3 countries to discuss implementation decisions- Project Plan review and update- Configuration of Business Rules, SOW review, scope definition, documentation guidelines, user guides, standardisation and Case Management System (CMS) tool specifications, design and improvement Show less