Rhoel Lambino

Experience

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  Mhye _Drin.Com Internet Cafe

  May 2006 - Nov 2007

  Computer Technician

  Administered computers, printers, applications, and local area network connections.Rendered hardware and software installations.

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  Cindy's Commissary

  Nov 2007 - Jun 2008

  Junior IT Technician

  Rendered hardware and software installations.Diagnosed and troubleshoot computers, printers, and local area network.Provisioned corporate email accounts to end users using Outlook.Active Directory User Management.

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  Central Tech Establishment

  Feb 2011 - Oct 2012

  Computer Technician

  Rendered hardware and software installations.Diagnosed and troubleshoot computers.Performed firmware,software,and hardware upgrades when needed.

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  Safari Group

  Jan 2013 - Jan 2019

  IT Technician

  Administered IT section at Princess Noura University project. Rendered L1 and L2 support to end users and computers through onsite, phone, emails, and remote.Collected and identified solutions to hardware, software, and network complex issues. Administered biometric system that was deployed onsite.

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  Philippine Statistics Authority

  Nov 2020 - May 2021

  Registration Officer I

  Captured demographics and biometric data of the applicants.Maintained, delivered, and exported daily captured data.Rendered L1 support to computers and printers onsite.

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  WebCreek

  Jan 2022 - Jun 2022

  IT Support Engineer I

  Provisioned computers for onboarding and offboarding employees. Rendered basic IT housekeeping tasks like password reset, creating, modifying, and deleting user accounts.Provisioned Vultr virtual machine and OnSIP VoIP accounts.Rendered Access Management with different level of permissions to Jira projects, Bitbucket, Google Workspace, and Hubstaff.Utilized Microsoft Azure AD and Google Workspace for User Management.Administered computer inventory and created knowledge-based articles for internal documentation Show less

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  Rhipe a Crayon company

  Mar 2023 - Aug 2023

  L1 Support Ambassador

  Provided front-line, end-user, and administrator support for Microsoft 365 customers.Assisted customers in onboarding their businesses, solving their issues with Microsoft 365 apps, Exchange Online, SharePoint Online, Teams, OneDrive, MFA, pricing, licensing, and billing options.Ensured accurate and timely resolution of all assigned issues.Escalated tickets to higher-level department when needed.

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  Cerium Networks Philippines, Inc.

  May 2024 - now

  Microsoft Support Engineer