Andrew Simpson Sandfjord

Experience

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  Mobil Datautbildning Gefle HB

  Oct 1996 - Oct 1997

  IT support technician and instructor

  IT support technician and instructorStarted the company with two friends. Offering custom fitted IT courses and technical support.

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  Datatorget AB

  Oct 1997 - Oct 1998

  IT Instructor

  IT instructor, Microsoft programs/applications

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  Ericsson

  Oct 1998 - Apr 2000

  IT Consultant

  Ericsson - Business Consulting Sverige AB (BCS) – “Office Application Development.”Personal Coach – Consultant

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  Compaq Computer System Services

  Apr 2000 - Mar 2001

  Onsite IT technician

  Windows operating systems, Microsoft Office, Microsoft Exchange, TCP/IP networking, Lotus Notes, PDA´s

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  Ericsson

  Apr 2001 - Sept 2003

  IT Consultant

  Ericsson - IT Solutions, Process & Application Support (EPAC) och Ericsson Enterprise (EBC) Global support and testing of web based sales tool/application, Pocket SolveIT (Ericsson Enterprise). Used for ordering and configuring products included in the Ericsson Enterprise product portfolio.My role was to manage, support and sustain a web based sales tool used for configuring and ordering all products. Working closely with the system developers I was responsible for application testing and maintaining of test environment, in connection with new releases. The daily operation was web administration when making the application software and its documentation available to external partners and giving expert support to global users via CSR system/mail/phone. Another assignment global support and administration of CSR Writer – a collaborative Domino application used by customers to raise and follow up Customer Service Requests (CSR´s).Areas of responsibility: validation of new product releases and updates, testing, maintainance, customer requirements. Show less

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  IBM

  Sept 2003 - Jun 2006

  IT Consultant - Application Maintainance Support

  Global support and testing of web based sales tool/application, Pocket SolveIT (Ericsson Enterprise). Used for ordering and configuring products included in the Ericsson Enterprise product portfolio.Ericsson - IT Solutions, Process & Application Support (EPAC) och Ericsson Enterprise (EBC) Global support and testing of web based sales tool/application, Pocket SolveIT (Ericsson Enterprise). Used for ordering and configuring products included in the Ericsson Enterprise product portfolio.My role was to manage, support and sustain a web based sales tool used for configuring and ordering all products. Working closely with the system developers I was responsible for application testing and maintaining of test environment, in connection with new releases. The daily operation was web administration when making the application software and its documentation available to external partners and giving expert support to global users via CSR system/mail/phone. Another assignment global support and administration of CSR Writer – a collaborative Domino application used by customers to raise and follow up Customer Service Requests (CSR´s).Areas of responsibility: validation of new product releases and updates, testing, maintainance, customer requirements. Show less

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  Swedish National Policeforce

  Jan 2008 - Apr 2014

  Police officer

  Tasks and Objectives for the Police:The objective of the judicial system is legal security and the security of the individual before the law. Criminal and social policy shall aim at reducing crime and increase public security. The Objectives for the Police are i.a.:- to reduce the opportunities for committing crime- the prosecution of more crimes and a quality increase of crime investigations- to execute other tasks than investigating crimes on the basis of public needs through prompt and - - correct handling, good service and a high level of availability- link between Government and Police AuthoritiesThe National Police Board is a supervising central administrative authority for the Swedish Police. The National Police Board is the link between the government and the police authorities. In other words, this Board is an administrative body to the government as well as a service body to the police organisation. The main task of the National Police Board can shortly be described as creating the best possible conditions in a short-term and a long-term perspective for good and efficient police work. Show less

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  SEB

  Apr 2014 - now

  An Operations Delivery Manager (ODM) supports the customer with IT infrastructure related needs with the ultimate goal of matching the customer´s needs with the technical solutions offered within IT Services at SEB. An ODM can for example assist with: - Infrastructure pricing- Infrastructure sizing and performance- Ordering hardware for your application, support in upgrading, migrations and life-cycle management of infrastructure services- Support with infrastructure or hosting for commercial-off-the-shelf (COTS products)- Support in taking smarter decisions regarding infrastructure setup as a whole Show less

  • Operations Delivery Manager

    Aug 2020 - now

  • Delivery Lead/Scrum Master - Master Data Management

    Oct 2018 - Aug 2020

  • Solution Developer / Scrum Master - Corporate Functions

    Apr 2014 - Oct 2018