Lisa Pelton

Experience

• 

  Great Western Bank

  Mar 2007 - Feb 2012

  Personal Banker
• 

  American National Bank

  Dec 2012 - now

  Soliciting residential first mortgages through contacts with realtors, builders, and professionals. Interviews and explains different financing programs to mortgage loan applicants. Advises applicant in choosing the appropriate financing course and obtains pertinent financial and loan information. Coordinates with loan operations on the processing of the application and reviews the loan papers in preparation for closing. Explains the documents to applicants at closing. Communicates with applicants and realtors on progress of application. Achieve compliance certification and use knowledge of compliance/CRA regulations in day-to-day activities. Maintain knowledge of trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to both private and government-insured mortgages. Knowledge of Secondary Market and mortgage loan regulations and guidelines. Knowledge of VA and FHA loans Show less Promotes the growth of the branch and accomplishment of marketing objectives of attracting and expanding new business through: Development/utilization of a thorough working knowledge of the bank/branch goals, policies, operating procedures and services, as well as all current marketing and advertising promotions. Ensures that this information is disseminated to branch staff and that business is conducted in accordance with such goals, policies, and procedures. Selects, coaches, develops, and motivates a staff that achieves the organization’s business plan. Develops a team environment with employee morale that exhibits a positive customer service environment. Works with branch staff to ensure goals are met in production, expense control, fee income and operational efficiencies. Conducts regular branch meetings to keep staff inform/motivated, share ideas and resolve problems. Works with the Regional Manager to establish specific measurable sales, customer service, and productivity goals for the branch; evaluating results to ensure goals are being met. Call on potential customers for deposit and cash management services. Oversees management of the branch income and expenses. Attend community events to actively promote the bank. Exercises responsibility for the day-to-day management of the branch which may include ensuring that the branch balances all transactions, physical facilities are maintained, and security, CRA and compliance policies and procedures are being followed. Performs consumer lending and is responsible for sourcing referrals for commercial and cash management partners. Sells deposit products and services to current and prospective customers. Performs retail transactions, including teller, new account and lending, as customer traffic and branch scheduling demands. Show less

  • Mortgage Loan Originator

    Apr 2016 - now

  • Retail Branch Manager

    Dec 2012 - Apr 2016