Anuj Kumar Nirala - Product Manager (PMP®, Solution Architect)

Experience

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  Devyani International P Ltd

  Aug 2001 - Jan 2003

  IT Executive

  Key Responsibilities: Maintained Network/Hardware Uptime of Pizza Hut restaurants Across North India & Okhla Head office by routine Checkup, Service of Network Equipment’s Terminals & Printers also maintained computerized inventory/Billing management system.Maintain and troubleshot the Servers & Ordering Terminals (POS) like UNIX based Servers, Ordering Terminal, and Printers at kitchen. Please note: - SUS (Pizza hut billing and tracking software) runs on server (Which is multiuser UNIX based s/w) and client (windows pcs) access that SUS software through QVT term terminal software.Key Achievements:IT infrastructure deployments at Jalandhar, Gurgaon (city center) and various other sites of Pizza hut outlets, Restaurant’s billing system data automation to HO MIS. As per requirement written UNIX scripting to modify the menu and add new item to menu of pizza hut SUS Software. Show less

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  Total Presentation Devices Ltd

  Feb 2003 - Aug 2006

  Assistant manager

  Key Responsibilities: Maintained in-house technical and field installation activities of products and solutions which includes polycom video conferencing endpoints and MCUs, DSPs, Control Systems.Hands-on configuration experience on MGC 50, (In-house installation), Vortex, Crestron, Extron Controllers.Co-ordinating with Customer and polycom technical support team to resolve various third-party software & network configuration issues, VC firmware compatibility and upgradation issues.Key Achievements:Successfully installed PRI/BRI based VSX 8000 packaged solutions at Various Customers across the country.Successfully completed various vortex/Sound Structure Programming along with video conferencing installations, integrated with 3rd party control systems Creston, Extron, and lighting control via Lutron.Received appreciation letter from British high commission for best project execution. Show less

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  ALMOE AV Systems

  Sept 2006 - Feb 2008

  Project Manager

  Key responsibilities include:Handled Large Audio Visual, Unified communication Projects, responsibility include on side technical mentor for the deployment team as well as single point of contact for Customer and other stakeholder of the project including architects, consultants etc.Supervising all Project resources with respect to schedules and accountability to the project (includes people, equipment, timelines, etc.), Central Resource for Dubai sales team for their product and Project related enquiries.Oversee and influence the defined project schedule and negotiating with other contractors for necessary co-ordination and changes if the schedule needs any variations, Assurance that the teams work in harmony with all others on the project to yield maximum productivity.Key Achievements include:Schlumpberger Middle East Learning Centre -CAT 5 Based Centralized Audio Video Distribution among 40 Classrooms, Barco Video Wall deployment in Auditorium.Dubai Electricity and water authority (Auditorium), Alder (Meeting rooms and Auditoriums), Khalidiya Mall (PA, BGM & CCTV Projects). Show less

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  AESTHETIX TECHNOLOGIES INDIA PRIVATE LIMITED

  Mar 2008 - Feb 2009

  Project Manager

  Key responsibilities include:Handled Large Audio Visual, Unified communication Projects, responsibility include on side technical mentor for the deployment team as well as single point of contact for Customer and other stakeholder of the project including architects, consultants etc.Supervising all Project resources with respect to schedules and accountability to the project (includes people, equipment, timelines, etc.), Central Resource for all India sales team for their product and Project related enquires.Key Achievements include:Reliance Antilia Project (Mumbai), As Project Manager coordinated with consultant, Reliance Industries IT Team, and work for the state of Art World Class Ball Room, theatre & Residence Floor building Audio Visual Lay out design and Implementations. Show less

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  Bharti Airtel Limited

  Feb 2009 - Jun 2014

  Key Responsibilities Include:Identify competitive challenges in market; facilitate design of customized solutions for Video conference, UC, and mobile enablement product variants of MATE (Access, Sales, and Tracking).For New Product Ecosystem and application creation identify the vendor by evaluating their core competencies and on boarding new vendors through vendor selection process and agreement.Drive the partner engagement with Airtel Business, SI Partners & Third-Party Vendors to strategize the Roll-out strategy, Ensure identification/replication of best practice among regional PSS and Account teams.Review Corporate, regional, vertical and product level team, Work closely with regional PSS heads for business planning exercise.Post Sales application development and management supervision, testing and certification before delivery. Implementation and Ops Support management.Key Achievements include:Launch of Skool Smart- RFID Based Bus and Student tracking system for Kalathiya International School, Gujrat.Deployed ADM (airtel Device management) Powered by SOTI for Infratel MATE and Unitech MATE Solutions Show less Key Responsibilities Include:Partner & Process Governance - Conducting Monthly operations reviews, KPI performance review and sign off KPI/SLAs, conflicts handling and resolution between Rev Share Partner and Managed Service Partner.O&M, Incident, Change, backup, Performance and Security management, Capacity planning and Technology Evaluation, Expansion ordering, Project Management and Deployment.As Part of B2B Responsibility Support Airtel Business team in designing & Validating Audio and Video Meeting Rooms, board rooms, CCTV, PA BGM, Polycom hosted bridge and pre-designed Cisco TP Rooms.Key Achievements include:Successfully implemented BCP/DR for the Audio conference infrastructure in 2012.Successfully Implemented Unified conference infrastructure project as part of Open Video Communication Consortium (OVCC), Airtel role is Network Service Provider and Managed Service Provider.Successfully Design and Implemented Mobile TV Infrastructure DR and its Dedicated connectivity with all 3G Circle GGSNs Show less Key responsibilities include:Managing the Operation and managing the team of Conference services (audio and video conference Platforms, STK (DP6) and DSTK (DP8) Platforms (Airtel live and Airtel Money) databases, Services end to end Close co-ordination with Platform OEM & internal Stakeholders.KPI/SLA tracking, Regular meetings with the team on their performance and deliverables. Lead involvement & responsibility in planning system capacity, new requirements / enhancements feature up gradations, optimization, daily operations, and escalations.Defined required process, and followed security guidelines through QEV, CBN, Password Policy etc. (As defined under BISP) By continuous employee engagement, rewards and recognition, training, and development.Key Achievements include:Awarded the Best Project Execution award for Critical Projects in 2011 in Bharti Airtel Ltd. Show less

  • Sr. Manager (Product Manager)- UCC and Enterprise Mobility

    Oct 2013 - Jun 2014

  • Manager- VAS

    Jul 2011 - Sept 2013

  • Assistant manager

    Feb 2009 - Jun 2011
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  Qatar Datamation Systems

  Jul 2014 - Aug 2015

  Senior Consultant- Unified Communications

  Key Responsibilities Include:Identify competitive challenges in market; facilitate design of customized solutions for Video conference, Unified Conference Solution using Microsoft Lync its integration with active directories.Design the UC/AV Solutions based on RFPs or the customer requirements, review the design based on customer or market inputs trends and solution delivery.Post Sales application deployment and management supervision, testing and certification before delivery. Implementation and Ops Support management.Key Achievements include:Unified conference infrastructure integration with SFB & Multiple Polycom OTXC Rooms Deployment at beIN Sports, Doha.Polycom RPXs and Unified Conference Infrastructure deployment in Department of Civil Aviation, Doha. Show less

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  Snapdeal

  Aug 2015 - Sept 2017

  Senior Manager CCT Operation

  Key Responsibilities Include:Rolled out Cisco UCCE Cluster, Successfully Migration done from C-Zentrix to UCCE and Process rollout and Management of Cisco UCCE, NICE Loggers & Re Engineered C-Zentrix Clusters, maintained uptime of PRIs and MPLS Links and ensure its availability (Uptime 99.99%) as per business Commitments. Management of CCT Dialer Desk & ensure team Process adherence. Processes are ID Management, ID Reconciliation, Preventive maintenance, incident management, change management and Risk Assessments also ensure mitigation of Risks.Worked with Various business groups for New Products/Campaigns/Enhancements, considering cost saving & provide best available Quality product is the key KRA while working for enhancement or new product development, Working as Program manager and ensure Support from vendors and in-house stakeholders.SPOC for DOT Audits and ensure License renewal and new apply/relocation as and when required.Managed IVR Enhancements, Responsible for Reporting & Dashboard Availability & accuracy.Education-Product Training and prepare knowledge base, best practices, Processes, Vendor Management & Vendor Relations.Managed Hardware Life Cycle Management, Movement of assets to OSPs whenever required, managing software licenses and Managing Asset Register and Quarterly review of assets.Key Achievements include:Completed inbound call center transitions from C-Zentrix to Cisco UCCE.Setup help desk and deployed distributed architecture new OSP on boarding and support.Setup Outsourced OSP Cloud, OSP uses centralized infrastructure for inbound and decentralized infrastructure for outbound calling requirements.Enhanced NICE for Screen Recording and Agent Performance Evaluation and rating Show less

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  FVC

  Sept 2017 - Dec 2023

  Project Manager

  Key Responsibilities Include:Project Management, Working on Tenders (RPF/RFQ), Hands on Experience on Multiple technologies.Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibilityCoordinating internal resources and vendors for the flawless execution of Project, develop a detailed project plan to track progress.Report and escalate to management as needed, Manage the relationship with Client and all the stakeholders.Perform risk management and minimize project risks, Create, and maintain Comprehensive project documentation.Management of Poly, Pexip, Call Centre Solution (On Prem & Cloud), AV Projects, Solution POCs, design, Resource allocation, Ensure Onsite or Remote Project Deployments.Support Services and help desk team for Resolution of critical and escalated cases.Education-Product Training and prepare knowledge base, best practices, Processes, Vendor Management & Vendor Relations.Follow up top Enterprise Customers for Quarterly Infrastructure health check-up, Support/AMC Renewal Etc.Enable End User and Partner via routine Training on Emerging Technologies.Poly Clariti Solutions, Pexip infinity (Private or Public Cloud) Solution, Presales Design & Deployment (Poly Clariti 2.0 in HA & Super Clusters) implementations of license via Flexera & Later Via Poly Lens, 3rd Party integration with Other SIP Servers.Polycom & Pexip Skype (SFB on Prem)/Real Connect for Teams for VTC and Clariti Integrations/Pexip Teams Connector.Omni Channel Contact Centre Solution (On Prem/AWS/AZURE/Hybrid), RPA, Cloud Migration, Web 3.0 Ribbon SBC 1000/2000/Edge Protect and Microsoft Teams direct routing.Harman Media Suite Deployment and Integration with 3rd party live Streaming Services like Wowza.Hands on Crestron, Extron, inogeni, Sound Structure, Biamp and various AV Products Show less

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  Logicom Distribution

  Dec 2023 - now

  Product Manager -HP Poly (UAE & Gulf)