Experience

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  Zellers

  Oct 2003 - Oct 2012

  Customer service
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  Sheridan

  Aug 2011 - Jan 2013

  Tech support analyst
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  The canadian depository for securities limited (cds)

  Apr 2013 - Jan 2014

  Technical service
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  Marsh canada limited

  Jan 2014 - Apr 2016

  Tier ii support
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  Cascades recovery inc.

  Dec 2016 - Jun 2017

  Technical support analyst

  Technical Environment: waste management industry Call tracking – user support and administration for applications - both in house and vendor developed essential user software.• User administration – creation/removal of user accounts in active directory and MS exchange• Mobile device management/configuration using Airwatch agent. • Software configuration/troubleshooting• Workstation/Hardware installation/setup• Following-up and updating tickets/service requests daily• Maintaining ticket/service request queue to help ensure SLA goals Show less

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  Pivotree

  Jan 2018 - Jan 2023

  It triage technical support
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  Mbi it services metro bound inc.

  Mar 2018 - Aug 2018

  Technical call centre analyst

  Technical Environment: Elections Ontario Vendor command call center and providing support to voting station and election office officials across Ontario• Provided support for specialized hardware such as e-poll Laptops, Rogers mifi modems, Vote Tabulators, Ballot printers, barcode ballot scanners etc..• Provided support for Voterview vendor software as well as general windows and office software support.• Coordinated field technicians to arrange equipment replacements as well as on-site service at various voting stations throughout Ontario.• Provided support to field technicians for elections Ontario voting technology as well as specialized e-poll laptop imaging procedures.• Logging and tracking all calls and assigned service requests using Clearvision ticketing software.• Managing high call volumes promptly to help ensure SLA service requirements. Show less

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  Jk-it – small business it solution providers

  May 2024 - now

  Technical support specialist