Experience

• 

  Aon

  Oct 2011 - Jun 2017

  Processor

  • Work with multiple documents (hardship/loans/authorizations/rollover/withdrawals) to set-up Benefit operations and working over million dollar transactions on daily basis• Providing solutions to end clients through workflow, Seibel, service connect and HRX assist.• Responsible for meeting daily/weekly/monthly client targets and operational target • Updating &Making Financial/Non-Financial transactions related to employees 401k account as per the client(s) requirement.• Providing Defined Benefits, Defines Contribution, Health and welfare services as per client requirements.• Responsible for meeting daily/weekly/monthly client targets and operational target • Reviewing and streamlining the Standard Operating Procedures as per client updates and identifying the opportunities for ease of processing and reducing turnaround time. Show less

• 

  Alight solutions

  Jun 2017 - Aug 2018

  Associate

  • Periodic report generation, Daily and monthly MIS sharing with Managers and analysis of reports.• Strong ability to monitor quality of resources & utilization to identify gaps, give training & feedback to make action plan effective accordingly.Resolved employee inquiries and concerns related to benefits, explaining coverage, claim procedures, and eligibility requirementsStayed updated on benefit regulations and compliance requirements, ensuring adherence to applicable laws and regulationsAssisted with the processing of benefit enrollments and changes, ensuring accuracy and complianceResponded to employee inquiries regarding benefit options, eligibility, and coverageMaintained employee benefit records and files, ensuring confidentiality and data accuracy• Getting involved in Clients connects for process amendments/up gradations happening time to time.• Show less

• 

  Wipro hr services india pvt ltd

  Sept 2018 - now

  Subject matter expert

  • Responsible to ensure timely deliverance with 100% quality to the client as per SLA defined.• Auditing the work of new colleagues and as per the client request performing retro-audits.• Responsible for cross training the entire team.• Identify and lead automation opportunities in the process to eliminate manual efforts• Handle escalations from Clients and set clear expectationsAdministered employee benefit programs, including health insurance, dental insurance, retirement plans, and flexible spending accountsProcessed benefit enrollments, changes, and terminations in accordance with company policies and proceduresConducted benefit orientations for new employees, explaining plan options, eligibility, and enrollment processes Show less