Experience

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  Ntt data services

  Oct 2015 - May 2017

  Software development specialist

  • Project Discovery and Planning: Identified client needs and generated ideas to goals and delivery. Built and delegated work plans, communicating progress to marketing executives• Scheduling: Organized tasks in the right order to hit the right outcome at the right time are a major part of project management• Participated in business meetings and taken part in technology demonstration and subsequent discussions with technology providers and their clients• Formulated plans or proposals to present to the client and senior management Show less

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  Nordia inc.

  Mar 2019 - Jun 2020

  Customer retention specialist

  • Develop new strategies for customer retention activities.• Respond to customer queries and address service complaints in a timely manner.• Work with Sales Manager in implementing sales promotion activities.• Track contracts that are soon to be expired and contact customers for renewals.• Analyze customer feedbacks and develop new techniques to ensure customer retention.• Provide excellent customer services and ensure customer satisfaction.• Build positive working relationships with customers for repeat businesses.• Make sales calls to existing and new customers for business growth.• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives. Show less

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  Yellow cabs

  Oct 2019 - Jan 2020

  Administrative assistant

  • Planning, scheduling, and promotion office events.• Supervising day to day operations of the administrative department and staff members. • Managed pay roll for over 25 different employees. • Prepared weekly logs of business activity. • Collecting, organizing, and storing information using computers and filing systems.

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  Bell

  Aug 2021 - Jan 2022

  Retail store manager
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  Rogers communications

  Jan 2022 - Jan 2023

  Assistant sales manager

  Weekly managers meetings and conference calls to discuss strategies for driving sales and operations to stay in trend with changing technology and competition.• Scheduling, coordinating and distributing work assignments among staff• Maintain close observation at budget, expenditure, sales and in trend merchandise at the store• Plan and execute retail sales operations • Marketing and sales of products• Inventory management and dispute handling• Be an active part of hiring, coaching and staff retention process• Customer support management and quality control• Handling and supervising day to day business/activities at the store• Customer account management and troubleshooting Show less