Charlotte Jørgensen

Charlotte jørgensen

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location of Charlotte JørgensenOslo, Oslo, Norway
Followers of Charlotte Jørgensen177 followers
  • Timeline

  • About me

    Director of Service Delivery at Defigo

  • Education

    • Vardafjell vgs

      2011 - 2014
      High school diploma media and communication

      I completed my academic program in Media and Communication at Vardafjell Vgs in 2014. During this time, I gained a deep understanding of various forms of media and communication and developed skills in areas such as journalism, graphic design, and public relations. Through hands-on projects and internships, I honed my abilities to create compelling content and effectively communicate messages to diverse audiences. My studies have equipped me with a strong foundation to excel in a range of… Show more I completed my academic program in Media and Communication at Vardafjell Vgs in 2014. During this time, I gained a deep understanding of various forms of media and communication and developed skills in areas such as journalism, graphic design, and public relations. Through hands-on projects and internships, I honed my abilities to create compelling content and effectively communicate messages to diverse audiences. My studies have equipped me with a strong foundation to excel in a range of media and communication roles. Show less

    • Handelshøyskolen bi

      2018 - 2019
      Bachelor's degree economics and administration

      During the one-year program, I gained in-depth knowledge of various topics related to economics and administration. I learned how to analyze financial statements, manage resources effectively, and develop strategic plans for businesses. Additionally, I acquired practical skills in accounting, finance, marketing, and human resources. The program provided me with a solid foundation in business operations and gave me the tools to excel in a competitive job market.

    • Universitetet i stavanger (uis)

      2014 - 2015
      Forkurs preparatory course for engineers

      Completed a one-year degree in 2015 at Universitetet I Stavanger, specializing in preparatory courses for engineers. Developed a strong foundation in mathematics and physics.

    • Handelshøyskolen bi

      2015 - 2018
      Bachelor's degree marketing management

      I have a Bachelor's degree in Marketing Management from Handelshøyskolen BI, Bergen, with a graduation year of 2018. During my studies, I gained a deep understanding of marketing principles and techniques, including market research, consumer behavior, brand management, and digital marketing. My degree has equipped me with the skills and knowledge necessary to develop and execute effective marketing strategies

  • Experience

    • Montér raglamyr

      Jan 2011 - Jan 2012
      Sales associate

      As a Sales Associate at Montér Raglamyr, I was responsible for delivering exceptional customer service and ensuring a pleasant shopping experience for all customers. My duties included assisting customers with their purchases, providing product recommendations, and ensuring the store was organized and clean. Working closely with my team, I helped meet sales targets and achieve store goals.

    • Brødrene jacobsen – expert raglamyr

      Jan 2012 - Jan 2015
      Sales associate

      As a sales associate at Brødrene Jacobsen – Expert Raglamyr, I was responsible for engaging with customers and providing them with information about our products. My main duties included stocking shelves, answering customer inquiries, operating the cash register, and processing returns and exchanges. I worked closely with my colleagues to ensure the store was well-maintained and provided a pleasant shopping experience for customers. Additionally, I was required to stay up-to-date with product knowledge and participate in training sessions to improve my sales skills. Overall, my role was crucial in achieving the store's sales targets and building customer loyalty. Show less

    • Mediehuset haugesunds avis

      Jan 2012 - Jan 2014
      Program host

      As a program host at Haugesunds Avis, I had the pleasure of presenting two popular shows, "15:00 Young" and "In My Shoes." In addition to my role as host, I was also an active member of the youth editorial team, contributing to the creation and development of content that resonated with our audience. Overall, it was an exciting and rewarding experience that allowed me to connect with young people in my community and share their stories with a wider audience.

    • Kiwi skåredalen

      Jan 2014 - Jan 2018
      Sales associate

      As a sales associate at Kiwi Skåredalen, my primary responsibilities included assisting customers with their shopping needs, restocking products, and maintaining a clean and organized store. I was also responsible for operating the cash register, handling cash transactions, and providing excellent customer service. Additionally, I worked with the store manager to ensure that the store was meeting sales targets and that inventory levels were maintained. Overall, my role required me to be friendly, approachable, and knowledgeable about the products we sold in order to provide customers with a positive shopping experience. Show less

    • Kid interiør

      Jan 2015 - Jan 2019

      As a sales associate at Kid Interiør, Raglamyr, Haugesund, my main responsibility was to provide exceptional customer service to shoppers looking for home décor and children's furniture. I assisted customers in finding the perfect product for their needs, answered any questions they had, and processed transactions accurately and efficiently. I also helped with visual merchandising, ensuring that the store always looked inviting and well-stocked. Through my role, I gained valuable experience in sales and customer service, as well as an understanding of the home decor industry. Show less

      • Sales Associate

        Jan 2015 - Jan 2019
      • Sales Associate

        Jan 2015 - Jan 2015
    • Defigo

      Jul 2019 - now

      As a Manager of Customer Success at Defigo, I lead a team that ensures our customers are achieving their goals and experiencing the full value of our products and services. I collaborate with cross-functional teams to implement and execute successful customer engagement strategies, including adoption, retention, and expansion. With a passion for delivering exceptional customer experiences, I leverage data insights and feedback to continuously improve our customer journey and drive business growth. Show less As a marketing manager at Defigo, I was responsible for developing and executing strategic marketing plans to promote the company's products and services. My role involved collaborating with cross-functional teams to create engaging content, managing digital campaigns, analyzing market trends, and generating leads. I also oversaw brand awareness initiatives, events, and PR activities. Through my leadership and innovative ideas, I successfully enhanced Defigo's market position and delivered results that exceeded expectations. Show less

      • Director of Service Delivery

        Dec 2024 - now
      • Manager of Customer Success

        Feb 2020 - Dec 2024
      • Marketing Manager

        Jul 2019 - Feb 2020
  • Licenses & Certifications

    • Defigo installation certification

      Defigo
      Oct 2023
    • Customer success manager

      Impact academy customer success