Experience

• 

  Afni, inc.

  Sept 2019 - Jun 2020

  Customer service representative

  International Telco Account/ providing Account Management while offering great deals that will suit our clients' needs in a timely manner. Providing a great Customer relationship to build connection, promoting company's brand on their clients.

• 

  [24]7.ai

  Oct 2020 - Jan 2021

  Customer service representative

  Seasonal international retail account/ Assisting clients and customers regarding their purchases through chat platform

• 

  Alorica

  Feb 2021 - Nov 2021

  Relationship manager

  Assisting clients on financial services,queries and assistance on their financial account in a timely manner. Conducting basic KYC and transactions monitoring on clients.

• 

  Pwc

  Aug 2022 - now

  promoting the team's overall Quality and productivity by providing training, Calibrations and feedbacks to Analyst. I also ensure compliance of the team on appropriate screening assessment for PEP, Adverse Information and Sanction related hits identified on associated parties or the client itself. Conducting due diligence for the Firm's Clients. Providing thorough Ongoing monitoring screening for completed KyC and further assess clients for possible PEP, Adverse Information and sanction related hits. Working in several projects as KYC (Know-your-client) analyst. I also worked as Ongoing Monitoring and got endorse to be Quality check to ensure team's overall quality and productivity.

  • Senior Associate

    Jul 2024 - now

  • Quality Checker/ Signatory

    Jun 2023 - now

  • AML/ KYC Specialist

    Sept 2022 - now

  • Associate

    Aug 2022 - Jul 2024
• 

  Transcom

  Feb 2023 - Jun 2023

  Technical support specialist