Experience

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  United states air force

  May 1997 - May 2005

  Staff sergeant

  Various Locations throughout the US

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  National security agency

  Oct 1997 - Feb 2000

  Systems administrator

  Member of a four-person team that provided direct, first line, time-critical software, and hardware support to the NSA’s National Security Operations Center (NSOC), a 24-hour watch center. Software supported included SOLARIS, SunOS, and DOS operating systems as well as multiple versions of COASTLINE software designed to run on either operating platform. Hardware supported included SUN SPARC stations running as network clients and servers, TARMAC INTEL communication interfaces, and IBM compatible SCOPE 1000 and SCOPE 2000 machines. Performed quality control functions for various data inputs to NSOC from field stations worldwide. Maintained and preserved NSOC’s databases using specialized procedures. Trained and assisted NSOC analysts to utilize all available software and hardware packages available to them. Provided remote system support to NSA field sites. Also served as a System Administrator for the Hardware Team, Computer Resource Management. Installed computer hardware, established and maintained user accounts, to include troubleshooting both hardware and software work requests. Performed systems upgrades to various computer systems, maintained peripheral equipment, and responded to user requirements. Coordinated requirements for deployment of hardware and software materials on a recurring basis. Served as focal point for customers within and outside of the National Security Agency (NSA) for all matters concerning computer hardware systems and services. Provided training and technical expertise to assigned military and DOD personnel in a joint service environment. Show less

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  Ups teleservices call center

  Oct 2007 - Mar 2010

  Technical support specialist

  Served in the role of technical support specialist for UPS' Canadian customer base with a variety of products such as: UPS Connect, UPS Worldship, www.ups.com, UPS Campusship, and more. Provided "one call resolution" in applicable scenarios and escalated issues that could not be resolved using routine efforts. Walked customers through backing up and updating their UPS shipping programs and services. Tracked packages for customers and gave pertinent status/service updates as requested. With customers' written consent, remotely logged into their computers/networks to provide a more "hands on" approach to resolving their issues and/or collect additional information to address system-wide issues. Show less

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  Examiner.com

  Jun 2010 - Oct 2015

  Las vegas friendship advisor

  I started writing for Examiner.com as the local Friendship Advisor about 8 years ago and had the pleasure of having one of my articles given a kudos by a local business, unfortunately it looks as though my page is no longer available.

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  Robert half technology

  Aug 2010 - Jul 2011

  It support analyst at mgm resorts intl

  Provided technical support for internal personnel on a broad range of software and hardware both company-specific and third-party; troubleshot web based applications; supported HTTP TS, DNS and network connectivity; managed Microsoft Exchange issues including but not limited to email configuration, inability to send and receive messages; resolved issues using log files; aided users in mobile TS connectivity issues; intermediate experience with Microsoft products including Microsoft Office 2003 – 2010; assisted users remotely using tools like: Radmin, CA Remote, Citrix Shadow Tool, and Network Streaming; utilized local knowledge base along with current and learned knowledge and the internet to research and resolve issues; and answered approximately 70‐80 support center calls daily. Show less

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  Radioshack

  May 2012 - Nov 2012

  Senior sales associate/keyholder

  Aided customers with finding the appropriate electronic product for their purposes; sold cellular devices and services for several wireless carriers including: Verizon, AT&T, Cingular, T-Mobile, and Sprint; placed orders for customers; handled cash and credit transactions within the store; and handled the daily bank deposits when the manager was unavailable to do so him/herself

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  Drock gaming llc

  Jan 2014 - Sept 2014

  It operator

  Provided both hands-on and remote desktop support for all internal personnel on programs such as Microsoft Office 2010, Aristocrat - Oasis Casino Management System, Table Manager, Infogenesis Universal Desktop and POS Systems, DataMagine, and more; assisted users in unlocking accounts and resetting passwords for the varied systems in use at the D and Golden Gate Hotels and Casinos; replaced faulty hardware on Table Manager devices and Infogenesis POS units; programmed IOGear WiFi devices for use throughout both properties; repurposed old hardware as needed to accommodate IT needs; reimaged Windows XP and 7 PC’s to factory default in extreme cases; fulfilled IT System Security Access and Termination Requests, creating new user accounts, updating existing ones, and deleting inactive ones; assisted in setting up and tearing down temporary bars and stages for VIPs and Fremont Street Experience shows; and ran daily and monthly network, SQL and Infogenesis server backups as well as quarterly AS400 server backups. Show less

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  Diamond wireless

  Nov 2014 - Jun 2015

  Sales consultant

  Focused on selling only Verizon and Verizon authorized products and services to both new and existing customers; helping with device-related technical problems; training customers on how to use their devices; performing managerial duties when the manager was unable to do so; and providing exceptional customer service regardless of what the customer comes in for. In February of 2015, I stood in as the acting manager of the Galleria Mall Kiosk while the actual store manager was attending a weeklong conference off site. In that same month, I was the only sales consultant to make over $1,000 in commission during the slowest sales month of the year. Show less

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  Gowireless, inc.

  Oct 2015 - Aug 2018

  Tracking down overdue purchase and transfer orders, filing UPS claims on lost or damaged transfers, ensuring new locations have the correct devices and accessories in inventory, placing special orders for certain items for customers in remote areas, clearing orders for locations that have closed, and editing erroneous orders are among a few of my responsibilities. My main job is managing our inventory inbox alongside my teammate and responding to inventory requests as quickly and as efficiently as possible. Show less

  • Inventory Coordinator

    Nov 2016 - Aug 2018

  • Warehouse Clerk

    May 2016 - Nov 2016

  • Sales Consultant

    Oct 2015 - May 2016
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  Prestige chrysler jeep dodge

  Mar 2019 - May 2019

  Sales consultant
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  Towbin dodge

  May 2019 - now

  Lead upcounter

  - Responsible for welcoming guests, managing appointments, and providing outstanding customer service.- Keeps track of customers coming in to look at, and possibly purchase, vehicles on the lot.- Directs guests to the appropriate departments and introduces them to salespeople.- Analyzes sales data on a daily basis and writes sales reports for all Towbin Auto Group dealerships.- Enforces company policies with regards to: - assisting customers, - proper storage of customers' non-public personal information (NPI), - asset protection, - standard operating procedures, - employee compliance training course, and more.- Trains and manages all greeters for Towbin Dodge, Kia and Alfa Romeo.- Ensures customer parking is cleared of demo vehicles throughout the workday. Show less

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  Towbin kia

  Jun 2023 - now

  Lead upcounter

  - Responsible for welcoming guests, managing appointments, and providing outstanding customer service.- Keeps track of customers coming in to look at, and possibly purchase, vehicles on the lot.- Directs guests to the appropriate departments and introduces them to salespeople.- Analyzes sales data on a daily basis and writes sales reports for all Towbin Auto Group dealerships.- Enforces company policies with regards to: - assisting customers, - proper storage of customers' non-public personal information (NPI), - asset protection, - standard operating procedures, - employee compliance training course, and more.- Interviews, hires, trains and manages all greeters for Towbin Dodge, Kia and Alfa Romeo.- Ensures customer parking is cleared of demo vehicles throughout the workday. Show less