Experience

• 

  Nielseniq

  Nov 2020 - May 2021

  Practicante universitaria
• 

  Falabella financiero

  Aug 2021 - Dec 2021

  Business intelligence intern
• 

  Schneider electric

  Jul 2022 - Dec 2023

  Provide integrated and automated user oriented solutions to different internaland external Salesforce environments using WalkMe Digital Adoption Platform.Design and delivery solutions for multinational customer's requests in differentareas using Agile Methodologies.Provide best practices for the company using Digital Adoption to enhance thebusiness productivity.Participation in different Analytics Projects focused in improving the DATservices and the User ExperienceMember of the WISE (Women in Schneider Electric) Community.Elaborate and manage the Digital Adoption service proposals project for theGlobal Digital Adoption CoE.Develop and lead different initiatives focused in upgrading the onboardingprocesses and enhancing employees’ soft skills. Show less

  • Digital Adoption Specialist

    Jan 2023 - Dec 2023

  • Digital Adoption Intern

    Jul 2022 - Dec 2023
• 

  Cemex

  Dec 2023 - Sept 2024

  Problem manager

  Manage and guide support teams to deliver an integrated report and solutions torecurrent or critical incidents.Measure KPIS of Problem Management Process Performance.Manage and define the execution of problem management processes and activities (both reactive & proactive) for improved service performance and complianceSupport Incident Management as needed

• 

  Nemak

  Dec 2024 - now

  It project management specialist