Experience

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  Financial affairs

  Dec 2009 - Dec 2009

  Filing clerk

  -Administration and filing of documents into client files-Answering of the phone and taking messages

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  Ehh architects inc

  Aug 2011 - Aug 2011

  Job shadowing

  This was a job shadowing as at the time I was looking to become an Architect. I spent time shadowing Mervyn Tottle the Senior Architect. Other times I was watching other architects working on some amazing software. AutoCAD being one of them

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  Spur steak ranches limited

  Mar 2013 - Apr 2013

  Waitress

  -Wait on tables-Take Customers orders and place order with Kitchen- Provide drinks to customers when ordered and bring food once ready-Put in orders on POS system- Handles the check for customers-Clean designated area and fill up BBQ and 1000 Island sauce bottles.

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  Tirani

  May 2013 - Jun 2013

  Auditor

  - Audit most of the technology such as printers, desktops, laptops, monitors etc.-Gather S/N, Model, and other information for reports-Run Excel document on client’s machines to gather necessary information and save to folders for processing later on.-Organize data and present to client in the form of Excel documents

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  Cape point vineyard

  Mar 2014 - Jul 2014

  Pos picnic area

  -Pack Picnic Baskets with bread, cheeses and cutlery-Assist ladies in the kitchen to slice bread of the baskets when needed, as well as assist with creating platters for customers-Handle Client bookings for picnic baskets each day.-Manage Runners to clear up yard as well as to send out picnic baskets to customers already on the lawn.-Keep are clean each day-Handle the payments for each basket purchased on the POS system.-Cash up at the end of the day and provide money, card payment slips and information to manager.-Assist in burger evenings which were held on a Thursday with which the picnic area became the payment area for the customers. Closing at 9pm -Assisted with cutlery and plating for wedding that was held at Vineyard. Show less

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  Beyers realty group

  Jun 2015 - Jun 2015

  It support technician

  -Creation of Email account on Office 365- Installing of new Desktops with Windows software-Supporting of both Windows and MAC machines-Assisted with issue with applications, network telephones.- Assisted with Telephones setup-Monitoring of security for Desktops and Laptops- Supporting Cape Town and Blouberg officeSetting up on networks

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  Gijima

  Sept 2015 - Jul 2019

  • Receive incoming calls from Helpdesk• Log incoming calls as Incident or Request depending on caller’s problem• Follow through with troubleshooting for both Incoming calls and those assigned by Coordinators• Update calls every day to maintain call status and bring to closure within SLA.• Provide assistance to colleagues when in need.• Assist in training other staff members on common troubleshooting and other issue at Engen• Following up with Clients to ensure satisfaction with resolution of call.• Install/change software, New or to fix issues• Troubleshooting for network, hardware and software related problems.• Handling of off-boarding process from start to finish, working alongside all teams involved to make sure user access is revoked completely from the system and correct processes are followed. Show less Permanent position at Gijima working on Sanlam Contract.• Answer client and customer questions• Address and resolve any issues and complaints• Run Qlikview reports on Engineer calls and volumes• Provide statistical reports on SLA and daily trends and monitoring• Attend weekly meetings with Customer to discuss any unresolved problems• Train new staff on system, teams and reporting process• Follow up with Engineers when an update is required for a client.• Escalate any urgent matters to Team lead of team when required.• Manage Call Volumes and assign to Engineers accordingly.• Coordinate resolution of calls• Email Hardware stores for allocation of hardware for new calls. Liaise with Engineer to collect•Assist with on-boarding of users and coordinate with relevant teams to completion. Show less Contracted by Tirani to work on the Sanlam Gijima contract.• Assist with Rollout for PSPrint software• Provide on-site support for user training on how to use PSPrint on Ricoh Printers• Train users on Ricoh Printers for secure print• Support issue that might occur on user’s machines after rollout was done.• Assist with coordination and gathering of information required for multiple sites.• Work within a team to strategically complete rollout through the entire building.• Assist users remotely on the telephone with Secure print•Gather Configuration pages from each printer, on each floor for data collection Show less

  • Service Desk Remote Agent

    Aug 2017 - Jul 2019

  • IT Service co-ordinator

    Dec 2016 - Jul 2017

  • Junior Project Coordinator

    Sept 2015 - Dec 2016
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  Mobile guardian

  Jul 2019 - Aug 2020

  Technical support agent
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  Prodigy finance

  Sept 2020 - Mar 2022

  Information technology support technician
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  Nawiri group

  Apr 2022 - now

  Support desk administrator
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  Nerd hazzard entertainment (pty) ltd

  Nov 2022 - now

  Chief executive officer