Experience

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  Hillsborough county public schools

  Aug 2004 - May 2014

  Teacher mentor, reading coach, teacher

  Taught reading and ELA. Served as reading coach at 4 different schools. Mentored ELA and reading teachers throughout the district in my last 4 years in HCPS.

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  Chapel hill-carrboro city schools

  Jul 2014 - Nov 2017

  Literacy coach
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  Wake county public school system

  Jan 2018 - Aug 2019

  English teacher
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  Achieve3000

  Aug 2019 - Nov 2021

  Senior school success manager

  *ACTIVELY LEARN ACQUISITION*• Delivered 100% net renewal in 20-21 and supported K-12 worldwide adoption during Covid closures.• Expanded $600k in existing accounts. • Led professional development across the country both in-person and virtual for teachers.• Worked cross-collaboratively with product and content teams to develop instructional content that is still available on the AL platform.

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  Mcgraw hill

  Nov 2021 - Sept 2022

  Customer advocacy manager

  *ACHIEVE 3000 ACQUISITION* • Surpassed net renewal goal at 119% and set team record in 21-22.• Created implementation strategy to ensure strong adoption in cross-functional collaboration w/ professional services.• Led internal professional learning to support CSMs in account management.• Maintained $3 million book of business.

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  Hypothesis

  Sept 2022 - Aug 2023

  Customer success manager

  • Exceeded net renewal goal with 120% retained/expanded in 22-23.• Achieved 93% score on CSAT survey spring 2023 to all customers.• Minimized churn rate for active pipeline in 2023 at 3%.• Received the company “partnership builder” award for high NRR and CSAT scores. • Developed team implementation kickoff strategy that was added to company adoption playbook.• Designed and delivered dynamic training and education materials on multiple LMS’s (BB, Canvas, D2L Brightspace, Moodle, Schoology and Sakai) to promote wide adoption. • Enhanced data storytelling processes to better capture usage metrics and drive value for customers.• Led CS collaboration with product team in weekly GTM mtgs. that achieved prioritization of all requested product features. • Wrote and published multiple use case testimonials from champion end users, along with several best practice blogs/lesson plans on the company website. Show less

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  K12 tutoring

  Dec 2023 - now

  Client success manager