Experience

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  Alkan consult

  Jan 2005 - Oct 2005

  Technical sales engineer

   Identifying customer technical requirements from tender books. Preparing the Bill of Material and providing quotations from different vendors. Preparing tender proposals. Negotiating contracts with sellers Make sure the deliverables are delivered on time

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  Orange business services

  Oct 2005 - Feb 2010

   Manage implementation of customer technical solution Technical Scope Management (subset of project scope) Ensure technical solution is implemented as designed and in compliance with technical specifications  Develop implementation/migration plans in compliance with the overall project plan  Manage site delivery in accordance with the implementation schedule  Works autonomously to ensure service delivery within committed time-frames and meeting major milestones.  Pro actively identifying and resolving problems that can potentially jeopardize the service due date and service quality  Drive resolution of technical implementation issues  Provide implementation status reports  Responsible to update HQ customer on their orders through conference calls and by sending weekly status reports.  Coordinate and manage Customer Acceptance Testing  Produce technical documentation Show less  Provide end-to-end ownership for all service orders delivered within country of responsibility within committed timeframes to include order entry, order validation, order tracking, scheduling, HQ customer ownership for organic growth orders  Project management, Managing IPVPN Network installation projects for French Customers world wide for the on-time delivery of all service orders to meet or exceed the targets set by the management with regards to (Customer Satisfaction, Target Delivery Date) and LTC (Lead Time to Connect). Accountable for order management of all customer orders from the receipt of valid service requests, to the handover as per predefined milestones. Responsible to update HQ customer on their orders through conference calls and by sending weekly status reports. Works autonomously to ensure service delivery within committed time-frames and meeting major milestones.  Proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality. Help other Team members in any work field Make technical presentations to help team members Give out trainings. Show less

  • Implementation Manager

    Jan 2008 - Feb 2010

  • Solution/Service Delivery Manager

    Oct 2005 - Jan 2008
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  Dell technologies

  Feb 2010 - Jun 2023

  The Customer eXperience Engineering team is part of the Presales EMEA organization as the CxE’s working in partnership with field sales teams to support opportunities and ensure world-class customer presales experience in EMEA region.• Manages Customer eXperience Engineering individual contributors focused on various accounts across EMEA.• Drives customer experience by delivering technology solutions tailored to customer needs while ensuring the removal of barriers and driving strategic alignment in the group, responsible for a overall quota.• Develops account presence by creating a high added value working relationship with field sales team.• Helps team shape deals with complex solutions, competitive analysis and effective deal cycle• Leveraging a broad understanding of information technology, and a solid understanding of our products and services.• Understands the market in which the company operates, including our business/industry, our competitors and uses that knowledge to plan for the future.• Plans and sets strategies and tactics, to strengthen relationships with internal & external stakeholders and ensure the right level of support to the business and in relation to the vast offerings from Dell Technologies portfolio.• Manages the hiring, staffing and maintaining of a diverse and effective workforce• Responsible for career development/planning, performance and pay discussions of team members• Effectively mentors and leads the team to achieve results; establishes clear priorities; builds and motivates the team; works to improve capabilities of individual team members. Show less Manage a team of system engineers that provides technical and consultative support to EMC Field Presales community, Sales, and Account Managers on specific solutions for a range of consulting projects. we support the analysis of requirements, design, configuration, and documentation for customers- Defined strategy and business plan for the sizing desk- Initiated program that standardized employee training and led to increase in customersatisfaction .- Rollout new services; help define service, create/enforce SLAs, define key skill setrequirements, assist in staffing and recruiting efforts.- Utilizing in-depth knowledge of SE Analyst functions, recommend and implementinnovative approaches to driving efficiency and process improvement.- Develop robust forecasts and variance analysis for production planning, training tomeet SLA's.- Hold regular meetings with Presales Shared Services Senior Management providing:updates on the team and performance; updates on any product changes; feedback onany issues and escalation within the team Measure and manage customer satisfactionwith regard to responsiveness and accuracy Help adopt and drive initiatives into thelocal team.- Establish and maintain relationship with Customers, Corporate, Pre-Sales and AccountManagers across EMEA- Manage the hiring and onboarding of new hires Show less  Managing the Global Account & Alliance Team. Attracting new Accounts and setting SLAs accordingly. Managing the Bid/RFP support Team. Setting Employees’ goals. Setting up trainings according to employee and business needs.  Monitor employee job performance  Provide coaching and motivation to improve & enhance employee performance. Improving processes Development of technical hardware/software quotations and configurations on behalf of EMEA Sales teams, using EMC’s DXP/CXP tool. Strong knowledge of EMC products as well as of the specific quoting tools used. Support for sales teams in the development of Customer Proposals, researching White Papers, identifying reference accounts, or developing competitive analyses. Contributing to the development of the solution, e.g. clarifying the requirements and providing alternative configurations. Scoping, Quoting, Producing Statements of Work (SoWs) for the related implementation services and support for other elements (such as RPQs and Qualifiers) in the development of the overall solution. Maintaining accurate records of cases worked on. Reporting on activity. Show less

  • SENIOR MANAGER, PRE-SALES CUSTOMER EXPERIENCE EMEA

    Oct 2020 - Jun 2023

  • SENIOR MANAGER, PRE-SALES SOLUTION SERVICES EMEA, LARGE ACCOUNTS - SIZING & SPECIALIST

    Oct 2017 - Oct 2020

  • MANAGER, PRE-SALES SOLUTION SERVICES EMEA, SIZING & SPECIALIST

    Mar 2015 - Oct 2017

  • PRE-SALES SYSTEM ENGINEER SUPERVISOR/MANAGER, GLOBAL ACCOUNTS EMEA

    Feb 2010 - Mar 2015
• 

  311 solutions

  Mar 2016 - Jun 2024

  Co-founder & cco

  311 Solutions is the tech company behind 2 products mostly focused on customer experience, feedback, loyalty and digital signage solutions• RiverBack: is a leading solution in the customer feedback space, serving restaurants, cafes, hotels, clinics, hospitals, retail and more.We serve customers in Egypt, Saudi, U.A.E & Kuwait• RiverApp: is an easy to setup white label loyalty, ordering and reservation mobile application mainly offered for businesses such as restaurants, coffee shops, bars, retail and more. Show less

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  Thqa , facility management services

  Jan 2019 - Sept 2019

  General manager
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  Vodafone

  Jun 2023 - now

  Solution architect & delivery senior manager - integrated solutions