Ondřej Ekl - Senior Vendor Manager at Kiwi.com

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Ondřej ekl

Brno, South Moravia, Czechia

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Timeline
About me
Senior Vendor Manager at Kiwi.com
Education
- Masaryk university brno
  2013 - 2015
  Master's degree international relations and affairs
  - Specialization in Russia, NATO, conflict resolution and negotiations.- Thesis: The Comparison of NATO Countries Attitudes in the Context of the Ukraine Crisis.
- Masaryk university brno
  2009 - 2013
  Bachelor's degree international relations and journalism
  - Specialization in Balkan conflicts and the Middle East.- Thesis: Kosovo and Serbia - Relationship in Present And Future.
Experience
- Kiwi.com
  Jun 2015 - now
  Managing global vendor partners – business process outsourcing for the travel industry.Internal and external stakeholder management, facilitating healthy partnerships andremoving roadblocks. Setting and monitoring vendor KPIs, negotiating contracts andamendments, and procurement of new sites. Led operations in the Claims department, focusing on customers’ claims and refund requests. Built up a team of 50+ employees in Brno and managed offshore sites in India and Eastern Europe. Worked on periodical P&L and cash flow statements for the company, closely cooperatingwith the CFO. Built and managed one of the core teams within Kiwi.com’s Customer Support, dealing withrefund requests and complaints.
  - Senior Vendor Manager
    Mar 2022 - now
  - Senior Operations Manager
    Oct 2017 - Feb 2022
  - Reporting Specialist
    Oct 2016 - Oct 2017
  - Claims Manager
    Jun 2015 - Sept 2017
Licenses & Certifications
- Certified copc cx implementation leader, cx standard r6.2
  Copc inc.
  Apr 2021
  View certificate
- Change management, coaching, negotiations and presentation skills
  Leadership academy
  Sept 2017
- F1, f2, f3, f4 examinations
  Acca
  Dec 2017