Experience

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  Company «alfa bank»

  Nov 2007 - Dec 2009

  Sales specialist of consumer lending
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  Travel agency&ticket office «avia-travel»

  Jan 2010 - Mar 2011

  Booking airline operator (operations in amadeus), manager
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  Aventura guide - hr consultants & recruitment

  Apr 2010 - now

  Founder/managing director

  • Providing recruiting services both in Ukraine and globally;• Sales planning and budgeting, P&L reporting. • Business development, marketing and PR activities;• Keeping personnel records, accounting reports and other paperwork;• Management of a recruiting team (15-20 employees);• General HR management;• Providing School of Recruiting at the European Business Association, making various presentations and public speeches on trends and specifics of local labor market, the best recruiting and HR practices. Show less

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  Shangri-la hotels and resorts

  Oct 2011 - Jun 2012

  Front office - service associate

  Perform all duty related task in accordance to the front office policy & procedures.Develop and share training best practices.Excellent knowledge of the hotel emergency, fire and safety procedures.Maintain complete knowledge at all times of:All hotel features/services, hours of operation.All room types, numbers, layout, decor, appointments and location.All room rates, special packages and promotions.Daily house count and expected arrivals/departures.Room availability status for any given day.Scheduled daily group activities.Greets as many guests as possible: all VIP’s is a MUST or delegate to substitutes on arrival and farewell during departure.Collects as much feedback information on VIPs as possible (on daily basis) by checking Google, Opera PMS company wide, briefs and distributes this information within the hotel to all relevant departments by e.g. daily fact sheet, reports, and ensures information is updated in the guest profile.Bids farewell to as many guests as possible and get information about their stay to be entered in their guest history.Liaises with FOM and GM, to prepare tailor made guest itinerary for Top VIPs when appropriate and coordinate VIP greetings and departures – ahead of time.Attend to guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary. * Maintains a record of all complaints and requests follows up and informs concerned operating departments and supports the necessary actions. Show less

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  Uniglobal holidays pte ltd singapore

  Sept 2013 - Jun 2014

  Manager, reservation department