Experience

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  Keltron

  Nov 2017 - Jun 2018

  Junior engineer

  Consistently completed assigned tasks and projects within specified deadlines, ensuring 100% on-time project delivery.Coordinated and resolved over 50 technical issues in software and hardware components, overseeing troubleshooting efforts for seamless operations and a 25% reduction in downtime.Led the full configuration and installation of networking infrastructure, overseeing the Govt Ayurveda College Trivandrum project, demonstrating strong project management skills, resulting in a 20% improvement in network efficiency.Supervised progressive projects like E-HEALTH and IT@SCHOOL for the Kerala Government, contributing to the advancement of public services and technology initiatives, impacting over 200,000 users.Documented software and networking projects, configured routers, switches, and optical fiber cables, and managed DNS and DHCP settings, ensuring accurate system setup and resolving network connectivity issues efficiently. Show less

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  Ust global

  Jun 2018 - Dec 2019

  Software developer

  Acted as the primary resource for legacy applications in Medical Care Management, developing and maintaining applications such as WMDS, ECC, TriMed, and various web apps, resulting in a 25% improvement in healthcare process efficiency.Collaborated with diverse teams to resolve over 100 application environmental issues, validated application servers, and coordinated patching and maintenance activities, reducing issue resolution time by 20% and ensuring 99.9% system reliability and security.Analyzed data logs to identify and resolve application issues, implemented automated alerts for Business Objects, leading to a 15% improvement in system responsiveness. Show less

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  Carelon global solutions

  Jan 2020 - Jun 2024

  Proficient in Agile and Scrum methodologies, managed over 100 user stories, enhancements, and defect analysis, leading to a 30% increase in application improvement turnaround time.Delivered comprehensive infrastructure support and 24/7 production support as a Site Reliability Engineer, achieving 99.95% system uptime, resolving over 95% of incidents within SLA, and reducing downtime incidents by 40% through preventative monitoring strategies.Provided mentorship and training to 15+ junior business analysts, improving team productivity by 20% and reducing onboarding time by 15%.Maintained Pega Infinity'23 Application Environments from performance to production, supporting over 50 application batches, 20 releases, and 3 major upgrades; reduced issue resolution time by 25% using Splunk queries and dashboards. Show less

  • Senior System Analyst

    Apr 2022 - Jun 2024

  • System Analyst

    Jan 2020 - Apr 2022
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  Malabar group

  Aug 2022 - Sept 2023

  System administrator

  Provided continuous support for POS and standalone brick systems linked with Intercard Inc. USA card readers, ensuring seamless operation.Configured seasonal, weekend, and flash sale offers, resulting in a 15% increase in customer satisfaction and sales.Identified and reported over 50 client requirements and software bugs, providing training to 10+ POS operators and accountants, reducing issue resolution time by 20%.Ensured seamless integration and operational control by networking VPN across multiple sites, maintaining system stability and security with a 98% success rate. Show less

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  Bright network

  Jun 2024 - Jun 2024

  Information technology specialist
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  Dhl global forwarding

  Nov 2024 - now

  Information technology solutions specialist