Experience

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  Key club international

  Sept 2015 - May 2016

  President

  • Presided over 80 members for an organization focused on serving the community internally and externally• Organized community service events for members to volunteer for• Responsible for oversight of executives to maintain authority

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  Chick-fil-a-franchise

  Sept 2015 - May 2017

  Team member

  •Welcomed and acknowledged all guests in a friendly, service-oriented manner.•Assisted newly employed Team members with organizing tasks and learning necessary skills.•Managed in closing duties, including restocking items, clearing tables, and reconciliation of the cash drawer.

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  J.kings steak and seafood restaurant

  May 2017 - Aug 2017

  Server

  •Responsible for satisfying customers with their needs including treating each customer with respect, accurately taking the customers orders, keeping an eye on each table, refilling beverages, and any other task to fulfill the customer needs.

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  Ruth's chris steak house

  May 2018 - Jan 2019

  Server assistant

  Assists a server with any task necessary while comforting guests in a fine dining fashion.

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  Booz allen hamilton

  Jun 2019 - Aug 2019

  Enterprise solutions group intern

  • Created and developed a departmental project that improved employee retention and satisfaction• Researched issues within the firm, collected data, analyzed data and made recommendations based on results• Used a cloud-based ERP software “Workday” to track human capital management• Compiled reference and/or statistical data into standard formats in Microsoft Excel• Systematically audited employees to ensure regulatory compliance (I-9 verification, Recruiting & Employment Compliance) within the firm Show less

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  Ibm

  Sept 2020 - now

  Senior consultant

  Air Force Civil Engineers• Staffed on the Air Force Civil Engineers project, assuming the role of Task Workflow Lead – responsible for leading 6 divisions on the use of the application while achieving an on-time task completion rate of 90%• Awarded with the 2022 Client and Partner Success Award by IBM and the Project Management Team. • Championed all Task Management Tool initiatives routed through the Office of Civil Engineering within the Air Force, requiring Front Office coordination with 2-Star General and Senior Executive Service - demanding high level of attention to detail, knowledge of “Lean” processes and a significant use of conflict resolution skills• Trained and monitored 200+ military personnel and contractors on the Task Management Tool (TMT) ranging from detailed 1-on-1 sessions, to teaching large ‘Action Officer’ Trainings offered to the entire directorate. • Supported project financials by generating weekly detailed reports and pivot tables for leadership on the project’s revenue, gross profit, and labor totals compared to the forecasted amountIBM Program Work Center Subject Matter Expert•Acted as a SME for a web-based, collaborative environment tool leveraged by program managers and their teams• Developed strong relationships with Project Managers while articulating a compelling case as to why they should utilize the Program Work Center tool on their program/project• Increased the tool’s utilization throughout each of Federal IBM project tiers, resulting in ‘Tier 3’ instances increasing from 62% to 92%, ‘Tier 2’ instances from 39% to 58%, and ‘Tier 1’ instances from 21% to 39%.National Oceanic and Atmospheric Association (NOAA) • Performed the role of Scrum Master and Product Owner through multiple iterations while supporting the creation of the High-Performance Computing Web Site for NOAA WCOSS Show less