Deborah Gamble

Experience

• 

  Novell

  Jan 1992 - Jan 1998

  IT Business Analyst & Senior Buyer

  (began at WordPerfect Corporation in 1992, later acquired by Novell)• Oversaw corporate-wide Oracle procurement software training• Wrote Oracle training manuals and reference manuals, and project documentation for Purchasing, Accounts Payable, and Fixed Assets departments for functional users of the accounting system.• Troubleshooting for Oracle software questions and errors• Oracle reporting

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  Salt City Orchards

  Jan 2005 - Oct 2007

  Entrepreneur

  • Managed new location development projects from contract signing, through construction, to marketing and grand opening, resulting in the highest revenue grossing grand opening of the franchise. • Recruited, interviewed and hired employees, creating and maintaining reliable low-turnover teams that exceeded industry standard by 200%.• Maintained corporate marketing blog and email campaigns resulting in followers that grew exponentially throughout the life of the campaigns.• Directed all accounting functions including, tax filings, bi-weekly payroll for all sites, bank reconciliation, journal entries, chart of accounts, billing, P&L, balance sheet, payables, and invoicing ensuring 100% compliance with accounting standards and legal requirements. Show less

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  Novell

  Oct 2007 - Jun 2010

  Purchasing Manager

  • Oversaw a team of Buyers responsible for over 50% of corporate spend, representing millions of dollars in professional services, HR, travel, facilities, and IT contracts• Directed international procurement and expense software implementation and change management project for Oracle11i iProcurement, initiating unique solutions to overcome obstacles• Designed and wrote custom project documentation, and conducted in-person training, resulting in over 700 employees in Asia, Europe, and North America trained, with policy compliance rates at 95% within six months• Defined the global strategy for iProcurement implementation and training• Met with international teams to conduct needs and gap analyses, and facilitated a collaborative environment in which to resolve business challenges and concerns• Led international software implementation and change management project for Oracle Sourcing and iSupplier modules• Collaborated with technical teams to design the final product and to troubleshoot usage concerns and issues• Through continued education and resolution of concerns, usage achieved 90% global compliance after two years• Increased use and understanding of pre-existing Oracle Contracts implementation through gap analysis, design, development, re-implementation and continued evaluation resulting in overall use increasing from 40% global compliance to 99% compliance within 18 months• Conducted international corporate PCard/Commercial Card implementation, overcoming challenges and concerns, expanding PCard reach by 400% Show less

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  Aris Group

  Jul 2010 - Nov 2011

  Principal Consultant

  • Project manager on national implementation of Oracle E-Business Suite R12 iSupplier and Sourcing modules• Directed cross-functional teams in conference room pilots (CRP) and user acceptance testing (UAT) • Managed analysis, design, development, implementation and evaluation of employee and supplier training initiatives, including creating customized training manuals and guides

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  American Express

  Mar 2012 - now

  • 2023 -> Sales Expansions 285% of $363M target • 2022 -> Sales Expansions 390% of $555M target• Direct responsibility for strategic execution on $3.7B portfolio of global clients, partnering with cross-functional teams to drive client success.• Prioritize initiatives, leading negotiations with a variety of internal and client stakeholders.• Lead a team of collaborative global managers, tasked with performance, profitability, retention, and cross-sell and expansion B2B payments supported by SaaS solutions.• Drive thought leadership on strategic initiatives to deliver results based on data driven decision making and relationship building through problem-solving and strategic thinking. Show less • Managed a diverse team of Customer Success Program Managers in the Global Client Group identifying best practices and efficiencies, providing strategic project and process implementation support to the largest corporate global clients at American Express (representing $49B in charge volume). Success measured by client retention, NPS scores, and new growth opportunities.• Supported the creation of a new Center of Excellence, directing change and implementing and improving the customer-focused processes• Responsible for strategic account planning, client NPS, sales presentations, program growth, and profitability for card and SaaS B2B payments.• 2021 -> 197% of target ($71M CV expansions and cross-sells) • 2020 -> 106% of target (despite massive negative COVID impact on business travel spend, $37M CV expansions and cross-sells)• Led client-facing initiatives with critical thinking and thought leadership to implement business process improvements, optimize growth opportunities and roll-out strategic marketing initiatives. Show less • Oversaw over 200 unique client engagements in SMB, MM, and Enterprise client implementation consulting for payment and reconciliation solutions, driving software adoption on proprietary tools.• Oversaw activities to meet client and contractual goals as well as internal KPIs. • Directed multiple client engagement phases including pre-implementation consultation, requirements gathering, data and technical integration, supplier enablement, go-live, and first business cycle monitoring and support.• Technical Solutions Manager through March 2015: Focused on client assessment, technical integration of the recommended solutions focused on ERP (Oracle, Lawson, SAP, QuickBooks, etc.) process integration, new product testing, and client training. Show less

  • Director Global Client Group

    Jun 2022 - now

  • GCS Client Management

    Jan 2016 - Jun 2022

  • Manager - Global Commercial Services

    Mar 2012 - Jan 2016