Alina Strileckis

Experience

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  Hershey Track and Field Program

  Jan 2012 - Jan 2016

  Instructor/Counselor

  - Led groups of elementary and middle school students in Track and Field drills and activities- Assisted in the organization and running of local and state-wide meets- Promoted exercise and healthy lifestyle choices

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  The Thoreau Club

  Jan 2014 - Jan 2016

  Counselor and Worker

  - Managed children's birthday parties, corporate events- Performed childcare services and monitored during swimming hours

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  Tufts University

  Sept 2017 - Jun 2020

  Fitness Center Supervisor

  - Provided customer service and membership assistance- Supervised desk- Maintained and provided upkeep of gym equipment- Work-study position

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  Clarendon Hill Presbyterian Church

  Sept 2017 - Aug 2021

  Head Sunday School Teacher

  - Taught diverse lessons during church service hours to a group of 10-15 children from surrounding cities- Created weekly lesson plans with an emphasis on equality and acceptance

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  Oak Barrel Tavern

  May 2018 - Jul 2018

  Hostess

  - Provided customer service- Took phone calls and take out orders- Participated in restaurant cleaning and upkeep

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  Refugees Welcome! [RW!]

  Jun 2018 - Dec 2018

  Intern

  - Piloted In The News current events page on the state of American immigration and provided weekly updates to the webpage on the Wordpress-operated website- Promoted the organization’s image on social media accounts with focus on Instagram and Facebook

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  Trampolinhuset

  Aug 2018 - Dec 2018

  House Photography and Social Media Intern

  - Acted as photographer for the refugee community center by documenting weekly community meetings, information sessions, and house events and activities; conducted interviews of over 15 refugee and asylum-seeker community members to capture the essence of the organization for their website and social media- Promoted the organization’s image through social media marketing, utilizing Instagram and Facebook; curated social media feeds - Performed childcare services; formed community connections with 4-7 displaced families living in Danish asylum centers Show less

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  PlacePass

  Jan 2019 - May 2019

  Marketing Consultant

  - Increased brand awareness and engagement through blog content creation and social media contests- Researched previously untaped market of students studying abroad to increase brand outreach- Analyzed social media marketing trends in order to incorporate into marketing strategy- Conducted surveys of over 100 potential consumers to determine brand awareness and best targeted marketing techniques

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  Massachusetts Attorney General's Office

  Feb 2019 - May 2019

  Executive Bureau Intern

  - Directly assisted Chief of Staff to Attorney General Healey with meeting notes, research, and memos; directly assisted Assistant Attorney General with daily office briefings and research- Researched potentially fraudulent behavior of companies in Massachusetts- Assembled and edited legal and non-legal briefings for state cases, laws, and policies- Worked with a small office team to select grant recipients for the 2019 Healthy Summer Youth Jobs Grant

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  Post-Conflict Research Center (PCRC)

  May 2019 - Dec 2019

  PCRC Intern

  - Conducted quantitative research on the growing refugee crisis in the Balkan states- Developed and expanded the organization's social media outreach and marketing; focused on creating a constant message between social media platforms, revamping Instagram image, and expanding LinkedIn outreach- Spearheaded and supervised comparative analysis research on post-genocide Bosnia and Germany- Performed Balkan-based research for issues ranging from a no-smoking campaign to genocide denial research for the organization and partner international organizations including the World Bank, OSCE, and UN- Documented denial and memorialization throughout Republika Srpska; collected first hand testimony on youth disillusionment in post-war Bosnia for ongoing documentary through in-depth interviews with over 20 Bosnian youth Show less

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  Dave Cavell for Congress

  Jun 2020 - Aug 2020

  Field Fellow

  - Performed extensive outreach for a progressive Democratic candidate; digitally organized on Facebook and Twitter; phone banked over 5,000 calls; planned and executed events such as an Opioid Epidemic Policy Panel and a Vote by Mail tutorial

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  Nevada State Democratic Party

  Sept 2020 - Nov 2020

  Field Fellow

  - Virtually engaged with student volunteers and potential voters in Washoe County, NV, through extensive phone banking, event planning, and community and relational organizing

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  POLITICO

  Dec 2020 - now

  - Onboarded clients from diverse territory pools by serving as product expert for first six months of partnership and consulting on best practices- Managed congressional accounts of 10 - 25 user seats; piloted onboarding process to increase office participation and value-add- Led webinar sessions with groups of Small Shops clients to increase engagement and educate on new features- Continuously communicated with product team to relay client feedback in order to prioritize future updates and improve long-term user experience- Liaised with internal sales teams to ensure a smooth and continuous client transition through the onboarding process- Mentored and onboarded new Customer Success Associate to guide them through my previous role and allow for a seamless integration into our expanding team Show less - Scheduled onboarding and check-in meetings by outreaching to clients from diverse territory pools; strategized innovative ways to increase customer response rate and boost platform engagement; analyzed data and platform use to cater outreach to individual users and teams- Independently conducted user walkthroughs, providing customers thorough demos of their Pro service and allowing them to better leverage their accounts; gauge customer feedback on calls to relay to Product team- Ran customization outreach campaigns on customers missing key news alerts; engaged with un-customized clients across all Account Management and Customer Success accounts - Monitored and responded to current and potential customers through the Pro website's Drift chatbot, leading to attentive customer service, leads, and upsell opportunities; worked with Marketing team to troubleshoot Chatbot issues and improve the customer chatbot experience- Partnered with Account Managers and their high dollar strategic accounts; worked to increase user engagement within these strategic accounts through consistent outreach and call scheduling Show less

  • Customer Success Manager

    Mar 2023 - now

  • Associate Customer Success Manager

    Jan 2022 - Feb 2023

  • Customer Success Associate

    Dec 2020 - Jan 2022