Kathleen Tollefson

Kathleen Tollefson

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location of Kathleen TollefsonDuluth, Georgia, United States

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  • Timeline

  • About me

    General Manager, Wearer of many (silly) hats

  • Education

    • Waubonsie Valley High School

      1997 - 2001
      High School
    • Webster University

      2001 - 2005
  • Experience

    • Vertigo™

      Apr 2007 - Oct 2024

      -Research and work with a team in making financial and other business decisions-Manage customer service department, including training new customer service agents-Directly manage many clients, including all specialty, international, and complicated cases, from initial contact through conclusion of their contract-Create, maintain, and continually improve all customer service and sales related documents-Create pricing standards, policies, spreadsheets, and tracking for all rental accounts-Lead the pricing team for purchase accounts-Create and deliver all purchase proposals and many rental proposals-Schedule clients and staff for domestic and international installations, inspections, and training-Book travel and accommodations for staff around the country and world-Book, creating paperwork, and problem solving for most one-way and roundtrip domestic shipments (LTL & FTL), and all international shipments (LCL & FCL) Show less -Directly manage all clients from initial contact through conclusion of their contract-Create and deliver all rental proposals-Schedule clients and staff for domestic and international installations, inspections, and training-Maintain and improve all customer service and sales related documents-Book travel and accommodations for staff around the country and world-Book, create paperwork, and solve problems for many one-way and roundtrip domestic shipments (LTL & FTL), and all international shipments (LCL & FCL) Show less

      • Customer Service & Sales Manager (Lead Flight Attendant)

        Sept 2011 - Oct 2024
      • Customer Service Team Member

        Apr 2007 - Sept 2011
    • Lamplight Donor Services LLC

      Jul 2023 - now
      General Manager
  • Licenses & Certifications