Kathleen Tollefson

Experience

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  Vertigo™

  Apr 2007 - Oct 2024

  -Research and work with a team in making financial and other business decisions-Manage customer service department, including training new customer service agents-Directly manage many clients, including all specialty, international, and complicated cases, from initial contact through conclusion of their contract-Create, maintain, and continually improve all customer service and sales related documents-Create pricing standards, policies, spreadsheets, and tracking for all rental accounts-Lead the pricing team for purchase accounts-Create and deliver all purchase proposals and many rental proposals-Schedule clients and staff for domestic and international installations, inspections, and training-Book travel and accommodations for staff around the country and world-Book, creating paperwork, and problem solving for most one-way and roundtrip domestic shipments (LTL & FTL), and all international shipments (LCL & FCL) Show less -Directly manage all clients from initial contact through conclusion of their contract-Create and deliver all rental proposals-Schedule clients and staff for domestic and international installations, inspections, and training-Maintain and improve all customer service and sales related documents-Book travel and accommodations for staff around the country and world-Book, create paperwork, and solve problems for many one-way and roundtrip domestic shipments (LTL & FTL), and all international shipments (LCL & FCL) Show less

  • Customer Service & Sales Manager (Lead Flight Attendant)

    Sept 2011 - Oct 2024

  • Customer Service Team Member

    Apr 2007 - Sept 2011
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  Lamplight Donor Services LLC

  Jul 2023 - now

  General Manager