Hanney M.

Experience

• 

  Socio-economic Rights Foundation

  Jun 2009 - Apr 2011

  Monitoring and Evaluation Officer

  Design and Implementation of the monitoring and evaluation system

• 

  Amref- (Langata Health Centre)

  Sept 2012 - Dec 2012

  Psychiatric Social Worker

  Provision of psychosocial support and counseling

• 

  MarsYetu Limited

  Dec 2014 - now

  As the Operations Manager and Customer Experience Expert i am tasked with heading the sales operations of the company. My main task is to identify and develop new sales leads, pitching goods to new and existing clients. By exploring the market i am able to engage in relationship selling. I also oversee the development of marketing literature.• Managing the dispatch & invoice activities to ensure continuity in the supply chain process.• Make delivery schedules and make adjustments as needed.• Maintaining workflow by monitoring steps of the process, setting processing variables, monitoring personnel and resources, fostering a spirit of cooperation within and between departments.• Providing performance records • Briefing staff on goods to be loaded or on assembly of goods to deliver. • Effectively managing all distribution operations including warehousing, inventory control and transportation.• Customer relationship and satisfaction building: to ensure that customers receive the goods as per demand.• Coordinating with transporters for timely delivery of goods.• Supervising, directing and controlling of the activities of subordinate/ workers engaged in receiving, storing and distribution of the finished goods by following the organizations laid down standards procedures.• Proper documentation of goods received, dispatch, and goods returned if any- inventory management.• Ensuring all operational goals are achieved including cost, safety, production &dispatch accuracy, customer service etc.• Time management and decision making skills in considering the relative costs and benefits of potential actions to choose the most appropriate one. • Placing order with Suppliers.• Manage staff with regard to recruitment and monitoring job performance.• Providing relevant reports and data to Senior Management to guide proper decision-making. Show less Roles:• Supervise the Dispatch team by managing all the sales, dispatch & invoicing activities to ensure continuity in the supply chain process.• Prepare detailed paperwork for dispatching goods and capturing data accurately into the inventory system. • Coordinate and undertake routine stock taking, carrying out investigation of picking and packing queries, capture discrepancies onto SAP system and report findings to management. • Contribute to good housekeeping standards within the warehouse as well as Health & Safety guidelines• Create a positive experience and atmosphere through the professional engagement with both internal and external contacts including dealing with direct enquiries in a courteous manner. • Maintain records and information in accordance with company policy and ensuring it is appropriately managed, filed, accurate and up to date. • Ensure compliance of all relevant legislative requirements and that all activities in the area of responsibility are compliant with company specific regulations.• Ensure all operating goals are met including cost, safety, dispatch accuracy, customer service etc.• Time management and decision-making in considering the relative costs and benefits of potential actions to choose the most appropriate one. • Effectively manage all distribution operations including warehousing, inventory control and logistics Show less • Conducted internal analysis of the department by providing data related to the distribution sales performance of the region.• Collected market data, competition and trends to share with management.• Prepared overall sales performance reports and sharing it with the team on a daily basis.• Ensured replenishment of stock by keeping updates of the stock position.• Managed performance of the team by monitoring their sales performance and reporting.• Coordinated with the Sales Manager in formulating marketing and promotional activities.• Handled the complete sales operations while the Head of Sales and Marketing is away.• Managed Sales representatives.• Signed and passed orders to dispatch department and scheduled deliveries.• Opened accounts for new customers and ensured they have completed and correct documentation.• Raised invoices, credit notes and necessary documentation for customers. Show less

  • Operations Manager

    Jan 2019 - now

  • Dispatch Operations Supervisor

    Jan 2016 - Dec 2018

  • Sales Coordinator

    Dec 2014 - Dec 2015