Sérgio Santos Batista

Experience

• 

  NBK Automação Ltda

  Feb 2001 - Oct 2002

  Maintenance Electrician Electronics

  Montage and maintenance of automation panels, electronic boards and PLC . industrial electrical installations. Development of electronic and electrical circuits.

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  Montel em Sistemas de comunicação Ltda

  Oct 2002 - Dec 2002

  Electronics Techinician

  Maintenance e test of power supplies and radio transmitter

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  Montel Sistemas em Comunicação Ltda

  Dec 2002 - Nov 2003

  Stock Supervisor

  Interaction wich sales and factory department. Opening Production Order. Orientation warehouse team to technical aspects, storage, performance and productivity in focus Customer service and quality of the product .Responsible for quality control of produced equipment and raw material. Receipt and inspection of material, suppliers prospecting with the purchasing department, implementation for correct practices factory. Study for cost reduction ( assembly and reuse of electronic components ).Training for employees ( basic electronics and interpretation Electronics Diagrams ). Show less

• 

  Polimate - Instrumentação Analítica

  Nov 2003 - Jan 2013

  Coordinate and give support to eight technicians, interview and training of new employees, Market Research and Analysis cost-benefit of department, travel planning, budgets, constant contact with internationally represented companies, interaction with the sales and calibration department. Customer Service, Prospecting and loyalty. Technician responsable of Gerhardt, Newport, Lovibond , Sigma, Pharmatest and Perten lines instruments. Corrective and Preventive Maintenance, Calibration, Installation, training, Qualification ( Miscellaneous Equipment ) . Specialist in Density and Concentration Anton Paar's instruments. Constant contact with internationally represented companies,

  • Maintenance Supervisor

    Jan 2011 - Jan 2013

  • Electronics technician

    Nov 2003 - Jan 2011
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  Anton Paar Brasil

  Jan 2013 - Jul 2015

  Sales Anton Paar’s instruments ( rheometers, density meters, refractometers, Saccharimeters,Polarimeters, viscometers, Microwave for digestion and synthesis, Flash Point, Still fuels, etc.).Sales Planning and Market , prospecting, exceeding targets and results, explanations oftechnical and commercial questions, drafting newsletter , workshop and conference , trainingand after-sales installation, visits trade in São Paulo, Rio de Janeiro , Minas Gerais andNortheast. Working SAP/CRM system. Show less Startup Anton Paar Brazil (planning and structure of service departament, interview andtraining of new employees, study of instruments installed in Brazil, marketing, prospecting,transmission of company philosophy, responsible for trainees, preparation of procedures forservice and quality department). Responsible technical of rheology instrument, viscosity, density, microwave digestion and synthesis, refractometers, polarimeters, flash point, automatic distillation fuel, drinks measurement, etc. Corrective and preventive maintenance, calibration, qualification (IQ/OQ/PQ), installation and training of instrument. Working SAP/CRM system. Show less

  • Sales Engineer

    May 2014 - Jul 2015

  • Field Service Engineer

    Jan 2013 - May 2014
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  Wayne Fueling Systems

  Feb 2016 - Jun 2016

  Field Engineer

  Responsible for support and technical support to the sales team, distributors, sales representatives, customers, maintenance and service contracts.Create and apply existing documentation for: training, site surveys, site preparation for Installation beta, pilot and tested solutions, warranty service and escalation of problems unknown to NPS team. Help solve problems and critical issues with the development team. Monitoring all facilities in São Paulo state.Statistical analysis of failures, eliminate repetition and reduce support calls and warranty sales. Show less

• 

  INFORS HT

  Jun 2016 - Dec 2016

  Service Engineer

  Living in Switzerland, responsible for services department at Infors HT in Latin America.

• 

  Infors Latam

  Jan 2017 - Feb 2019

  Service Engineer

  Responsible engineer for Infors equipment in Latin America. Technical support and training for dealers and customer, developing new sales opportunities in full South America.Start operations at Infors LATAM (business plan and structure of service department, study of instruments installed in Brazil, marketing, prospecting, transmission of company philosophy, preparation of procedures for service and after sales, quality and calibration department).

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  Swan do Brasil

  Mar 2019 - now

  Responsável em vendas do portfólio SWAN em todo território nacional.

  • Gerente de pós-venda e suporte

    Jan 2025 - now

  • Gerente de vendas nacional

    Mar 2024 - Jan 2025

  • Service Manager

    Mar 2019 - Mar 2024