Carrye Mattox

Experience

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  First Data Corporation

  Jul 2011 - Dec 2012

  Customer Support Representative

  Provided Technical support to Merchants using the First Data equipment to process sales for their business. Learn the different card processing terminals and then provide help to add entitlements, restore connections, locate & provide data stored inside Credit card machines. Assist with closing out daily sells made. Assist with refunding customers

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  Aon

  Jul 2013 - Oct 2014

  Benefits Specialist

  Coordinated new process to help manage the high volume received. Facilitated trainings that include Health & Insurance benefits, tool navigation, Defined benefits, defined contributions, Payroll. A total of 7 tool updates that were updated to production tool used daily for knowledge while on call interactions. Assist employees with all transactions in HR Oracle interface system. Handled escalated supervisor calls & VP & SVP concierge calls. One of my main highlights during my tenure here was creating the prorated billing calculator for Health Care premiums via excel spreadsheet. Maintain relationship with Top fortune 500 companies, American Express, Bank of America, Coca Cola, BNY Mellon Bank, Archer Daniel Midland, Catholic Health Initiatives and GMC , Duke Energy, Johnson & Johnson, Home Depot and CVS Care Mark Show less

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  Arrow Electronics

  Oct 2014 - Oct 2016

  Data Warehouse Specialist

  Experienced with Microsoft applications for 13 years they have by far become my daily go to for any task needed. Creating a formula in Excel that allowed us to better identify opportunities for new vendors by recognizing missing components on reports that were available in our inventory of 400 parts, this tool was shared amongst several internal sales teams. Due to this accolade became a recipient of the Arrow 5 year out reward. Implementing bi- weekly team meeting opportunities allowed us to be more engaged as a whole, address any concerns, progress, and receive constructive incite more regularly. Show less

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  Mutual of Omaha Bank

  Jul 2017 - Oct 2017

  Bank Teller
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  Accelerated Rehabilitation Centers combined with Athletico Physical Therapy

  Nov 2017 - Nov 2018

  Office Manager

  Enter medical bill coding & scheduling for approximately 60 patients daily. Implementing & leading weekly staff meeting was an amazing way to help eliminate room for error & connect personally with the Physicians & staff. This frequent approach in this constantly growing field allowed everyone to stay on top of all responsibilities as a team and address any concerns promptly. Creating ways to make the office flow easier and improve patient engagement became my favorite this allowed me to be innovative but remain true to the passion I have for supporting others. Adding fun check in questionnaire, treats, flowers added in waiting room, resulted in 88% attendance this was a 16% increase while managing. I also presented the preorder inventory list idea with our supply’s vendor, which allowed items to be sent routinely as needed & purchased in bulk. This saved time weekly no more inventory checklist going and allowed us to cut office supply’s cost as we were able to buy items in advance and adjust shipping accordingly. Show less

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  Alight Solutions

  Feb 2019 - Aug 2022

  Human Resources Generalist

  Direct support of Human Resource outsourcing skills for American Express & Ford Motor Company. Colleague Labor Relations, Policy interpretation, 401K /savings, Defined Benefits/ Pension, Health & Insurance, Regulatory compliance trainings were daily areas of focus. Reported to Customer Service Team lead Advisor and presented ideas that aid in improvement of customer experience and first call resolution techniques. Trained all employees in improving customer engagement and how to deescalate by active listening and effective probing. Mentored, trained & assist NH with company culture, system access and processes. Communicating weekly emails with best practices to and complete daily chat audits with repeat inquires and complete refresher trainings or feedback based on the analysis Show less

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  AvidXchange, Inc.

  Sept 2022 - Apr 2024

  Customer Support Specialist

  Troubleshooting customer Accounts Receivable concerns issues and handling escalated situations. Provide unmatched support to vendors, Clients and internal team and route to others for case resolution.Accountable for learning and administering processes to create long term resolutions. Navigate through critical thought processes that directly correlates with the Client requests and needs that result in payments from their customers. Educate all parties on best practices, and processes to create stronger work rapport & long Gevity for the business relationship.Provide basic product training & create Excel formulas to retain data to satisfy goals and meet SLA. Perform in balanced performance scorecard for CSAT, QA and Productivity measures outlined. Assist management in bettering the practices of customer care experience and customer engagement.Creating and implementing excel sheets for internal use as well as to organize and lighten the workload for teammates and management. The ability to maneuver multiple systems and monitors simultaneously while providing great & attentive Client and Customer experience. Show less

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  Vanguard

  Apr 2024 - now

  Client Relationship Specialist