Arslan Tariq, ITIL V4

Experience

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  S&P Global Market Intelligence

  Apr 2014 - Nov 2017

  Data Researcher

  I was responsible for entering and editing data in work tools and delivering and maintaining accurate, complete and timely data sets while taking into account the business units global interests and needs internally & externally. I was also responsible for creating reports of work performed during the day via reporting tools which involved extracting, validating and correcting dataset errors. Additionally, I was also reviewing the work performed by junior members of the team.

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  Islamabad Club

  Nov 2017 - Feb 2020

  Executive Assistant HR

  • Provide assistance in complete process of recruitment and selection.• Facilitate newcomers joining formalities to prepare the joining documents for new joiners.• Communicate organization's HR policies to the employees.• Prepare and issue all relevant HR letters/documents/certificates. • Facilitate the HR trainer during in-house training.• Update personal file, database, etc. of employees in HRMS.• Assist HR Manager with day to day operations of the HR functions and duties• Distributed company-wide announcements, booked conference rooms and coordinate for annual staff development forum.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Updated executives on changing business needs by thoroughly documenting the progress in meetings.• Worked with senior management and assist them in various processes.• Planned and executed meetings and events and attended meetings to take meeting minutes.• Screened incoming mail, publications and other correspondence directed to management team members.• Supporting HR Office mainly in conducting inquires and preparing inquiry reports.• Responsible of maintaining records and entering employees’ information in HRMS & maintaining personal files of employees, sending Police verification for employees distributing contract and relevant letters to employees. Show less

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  MTBC

  Jul 2020 - Jan 2021

  Client Service Executive

  As a Client Service Executive in MTBC Inc, I am responsible for handling complaints of clients, taking feedback and verify their eligibility to avail certain facilities offered by MTBC and provide them a solution to make their health related decisions with conviction and responsible for accurate, complete, and timely collection and maintenance of meaningful personal data of client in Electronic Health Record.Functions:• Handling customer queries and providing information as per defined standards.• Handle Inbound and Outbound calls with Doctor’s office and client.• Review patient eligibility benefits and authorization.• Communicate with all stakeholders and act in accordance to the MTBC information security and privacy policies.• Take customer feedback and act accordingly.• Accomplish assigned tasks according to the priority set by Team Lead.• Ensure and provide quality services to both internal and external entities.• Effective redress of all customer complaints and providing solutions or escalating it to the concerned departments• Dealing clients on priority and providing them instantaneous resolutions. Show less

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  Zones IT Solutions

  Jan 2021 - now

  Project Manager