Lisa Smith

Experience

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  IBM

  Jan 1984 - Sept 2021

  As General Manager, IS, Americas I am responsible for the IBM Services Infrastructure Services portfolio for one of the largest IT Service organizations in the world. Our team are focused on providing superior client experience for their Infrastructure Services, and helping our clients to shift their portfolios to Cloud based delivery. My experience in both Application and Infrastructure delivery provides a unique breadth of experience to help our clients in their IT transformations. I am passionate about enabling successful cross functional teams to deliver client transformations. Areas of expertise include business leadership, application development, application management and infrastructure services. My focus is ensuring excellence in delivery to our clients, building relationships and and enabling our clients journey to the cloud. Show less Results driven, senior leader in IBM. Current role as General Manager and Global Leader for Client Services in IBM, Global Business Services - leads a team of 80,000 IBMers in the provision of information technology services to our clients. Key responsibilities include strategy, innovation/automation development, talent management, revenue and profit growth. I have more than 25 years of diverse experience and increasing levels of responsibility in the information technology industry. I began my career, joining IBM’s Storage division in San Jose, California. As my career progressed, I have held a wide variety of perform, manage and executive roles across complex systems integration, client relationship management, project management and application development. Strengths include strategic insight, significant international experience, operational and financial management, leadership of large, technical teams and development of excellent client relationships. Show less

  • General Manager, IS Americas

    Feb 2020 - Sept 2021

  • Global Leader, GBS Client Services

    Jan 2017 - Feb 2020

  • Global Leader, GBS Solutioning

    Jan 2016 - Dec 2016

  • Global Leader, Complex Systems Integration and Architecture

    Oct 2014 - Dec 2015

  • Global Leader, AMS Delivery

    Jan 2010 - Oct 2014

  • Global Project Executive

    Jan 2004 - Jan 2010

  • Vice President - IBM Account

    Jan 2005 - Jan 2007

  • Application Services

    Jan 1998 - Jan 2007

  • IBM

    Jan 1984 - Jan 1998
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  Kyndryl

  Sept 2021 - Jan 2023

  Chief Operating Officer, US