Hala El-Hajj

Experience

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  BankMed

  Jul 2008 - Aug 2008

  Customer Service Representative and Bank Teller

  • Perform cash transactions as payments and withdrawals• Follow up the unpaid clients

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  Banque Libano-Française

  Jul 2010 - Sept 2010

  Bank Teller

  • Perform cash transactions as payments and withdrawals• Follow up the unpaid clients

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  Société Générale de Banque au Liban SAL

  Jul 2011 - May 2012

  Bank Teller

  • Perform cash transactions as payments and withdrawals• Execute transfers, debits and credits operations to credit the dimiciliated accounts • Issue of bank checks

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  BankMed

  May 2012 - May 2013

  Opperation Support

  • Execute non-cash transactions such as deposit checks into account,transfers to Lebanon and abroad, issuance of bank checks, debit and credit operations on the domiciliated accounts and the processing of domiciliated bills for ALFA/MTC, Ogero, EDL and internet bills.• Contact the clients to promote the new products and services• Proceed to accounts opening, applying for all types of cards, subscription to the mobile application, requests for new check books, proceed the request for internal proxies, activation of the card upon delivery and the activation of check books• Perform the procedure for the conceding of a Safe Deposit Box• Proceed the requests of LG and LC• Achieve the Deposit Certificates Domestic Workers• Contact the clients having a dormant account/accounts to re-activate it/them• Follow up the unpaid clients Show less

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  Najjar Electronics

  Jun 2013 - Sept 2015

  Sales Representative and Operational Assistant

  • Support In Shop sales and after sales services by providing knowledge in tech products, latest updates on the Smartphones market (latest models, specs ...)• Dealing with suppliers/wholesalers • Selling wholesales products to several shops in the region• Perform cash transactions using Western Union and OMT platforms

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  Société Générale de Banque au Liban SAL

  Jan 2014 - Aug 2017

  Marketing Operational Officer - Geomarketing and Phygital Channels

  • Contribute to the conception and management of the SGBL website and its subsidiaries, including editorial choices, text assembly, and visual arrangement. • Write and update content for the websites and mobile application in three languages. • Maintain and update the SGBL Intranet website to ensure current and relevant information. • Distribute newsletters, email campaigns, and other communications to engage with customers. • Coordinate with various departments to update, animate, and publish daily information across all web platforms. • Benchmark against competitors to identify new opportunities for optimizing web marketing strategies. • Contribute to the promotional planning and execution of initiatives for the websites. • Participate in editorial decision-making, testing, and launching of the "Banking with SGBL" mobile application. • Manage communication related to the relocation, closure of branches, and installation of new ATMs, ensuring clarity and accuracy. • Assist in the planning and updating of marketing activities to support ongoing campaigns. • Develop and track action plans for marketing campaigns to ensure timely execution and success. • Write content for various marketing materials, including brochures, flyers, and online ads. • Oversee the redemption process for the Rewards.SGBL program to ensure a smooth customer experience. • Address customer complaints related to SMS notifications on Sogepoints balance and expiration, providing timely resolutions. • Monitor and maintain branding consistency across SGBL branches, ensuring alignment with corporate standards. • Send SMS notifications to clients regarding domiciled salaries, ensuring accuracy and timeliness. Show less

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  The Kode

  Mar 2022 - Oct 2022

  B2B Sales Consultant

  • Conduct in-depth research to identify and target potential business prospects. • Initiate sales calls to generate leads and introduce the company’s products or services. • Schedule and arrange meetings with prospective clients to discuss their business needs and present tailored solutions. • Follow up with clients through email and phone communications to maintain engagement and move prospects through the sales funnel. • Build and maintain strong relationships with key business clients to foster long-term partnerships and repeat business. Show less

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  Exclusive Management

  Mar 2022 - Oct 2022

  B2B Sales Consultant

  • Coordinate project management activities, resources, equipment, and information to ensure efficient project execution. • Break down complex projects into manageable tasks and set clear timeframes for completion. • Liaise with clients to understand and define project requirements, scope, and objectives. • Assign tasks to internal teams, assist with schedule management, and ensure project milestones are met. • Ensure that clients' needs are continuously addressed as projects evolve and adjust plans as necessary. • Assist in preparing and managing project budgets, ensuring financial control and resource allocation. • Oversee procurement processes, ensuring timely acquisition of materials and services needed for project success. • Monitor project progress, identify potential issues, and implement solutions to keep projects on track. Show less

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  Facilitate

  Mar 2022 - Mar 2022

  Project Coordinator

  • Break projects into doable actions and set timeframes• Liaise with clients to identify and define requirements, scope and objectives• Assign tasks to internal teams and assist with schedule management• Make sure that clients’ needs are met as projects evolve• Help prepare budgets• Oversee project procurement management• Monitor project progress and handle any issues that arise

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  Tamer Frères S.A.L.

  Oct 2022 - Jan 2023

  Marketing Executive

  • Contribute to the brand’s annual growth by providing efficient marketing support to the Brand Manager. • Collaborate with the In-house Media Planner and Brand Manager to develop and execute marketing strategies. • Identify and evaluate relevant media opportunities to enhance brand visibility and reach. • Assess the effectiveness of all media campaigns, ensuring alignment with brand goals. • Manage the media budget by creating and maintaining project sheets, PO numbers, and handling all media-related payment inquiries. • Oversee POS requests, ensuring alignment with the available budget and managing the process from obtaining quotes to delivery. • Ensure retailers are kept informed about current/new product launches and provide relevant sales support materials (e.g., master catalogues). • Maintain effective customer relationship management by assisting with inquiries from retailers and private customers. • Foster close communication with Brand PR to raise editorial opportunities with media partners. • Plan and execute brand events with corporate stores, retailers, and external venues while maintaining brand values and staying within budget constraints Show less

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  The Coral Oil Company Limited

  Feb 2023 - now

  • Monitor and manage the redemption process for the Coral Loyalty program, ensuring a smooth customer experience. • Address customer complaints and resolve issues related to the Coral Loyalty Application in a timely and professional manner. • Coordinate with Coral Stations (Co-Run & Franchise Stations) to resolve concerns or issues regarding the Coral Loyalty Pass. • Conduct prospect research, make sales calls, arrange meetings with clients, and send follow-up emails to ensure customer loyalty. Show less • Conduct competitive benchmarking to identify new opportunities for optimizing the Coral Loyalty Application program. • Monitor and manage the redemption process for the Coral Loyalty program, ensuring a smooth customer experience. • Write and update content for the Loyalty Application Pass Instructions for Coral Stations (Co-Run & Franchises). • Develop and write content for various Coral Loyalty Application materials, including Loyalty Pass Instructions for Coral Stations and Business Portal Instructions for Corporate clients. • Address customer complaints and resolve issues related to the Coral Loyalty Application in a timely and professional manner. • Coordinate with Coral Stations (Co-Run & Franchise Stations) to resolve concerns or issues regarding the Coral Loyalty Pass. • Contribute to the training of Coral Station employees on new updates or changes to the Loyalty Application. • Conduct prospect research, make sales calls, arrange meetings with clients, and send follow-up emails to ensure customer loyalty. • Participate in activation events at Coral Stations to promote the Loyalty Application and engage with customers. Show less

  • Loyalty Program Specialist

    Apr 2025 - now

  • Loyalty Program Team Lead

    Feb 2023 - Apr 2025