Fayemi Adefemi Oreoluwa

Experience

• 

  Outcess

  Mar 2022 - Nov 2022

  Call Center Agent

  FAIRMONEY LOB – Outbound calls.• Managed daily customer requests and inquiries by troubleshooting and ensuring issues are been resolved and escalated through the appropriate channel, while prioritizing customer satisfaction.• Interactions with customers are properly documented on the CRM.• Persuasion and negotiation with customers.• Upskilled customers on the several means of payment.

• 

  Alvac Company Limited

  Jan 2023 - Dec 2023

  • Ensured compliance to the company's financial processes, procedures, and policies. Reviewed all daily memos and invoices relating to financial transactions.• Scrutinized call-over and bank reconciliation.• Periodic auditing of stock items and sighting of new inventories. Verification of automobile repairs and requests for spare parts. •Assisted in job posting, recruitment, selection and sourcing for potential staff.•Documents filing and archiving for easy retrieval.• Prepare internal memos for end to end operational movement in the organization.• Maintained compliance to the company’s policy, also help in sanctioning and writing queries to defaulted staff.

  • Internal Control & Audit Intern (NYSC)

    Apr 2023 - Dec 2023

  • Human Resource Assistant (NYSC)

    Jan 2023 - Apr 2023
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  Landmark Africa

  Dec 2023 - now

  Customer Service Representative